Configure AI Search as the source for Ask ServiceNow Otto suggestions

---
title: Configure AI Search as the source for Ask ServiceNow Otto suggestions
description: Enable term highlighting in enhanced chat's Ask ServiceNow Otto suggestions by configuring AI Search as the source for those suggestions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/ai-search/configure-ai-search-source-ask-now-assist-suggestions.html
release: brazil
product: AI Search
classification: ai-search
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Configuring ServiceNow Otto for AI Search, ServiceNow Otto for AI Search, ServiceNow Store applications and integrations, AI Search, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Configure AI Search as the source for Ask ServiceNow Otto suggestions

Enable term highlighting in enhanced chat's Ask ServiceNow Otto suggestions by configuring AI Search as the source for those suggestions.

## Before you begin

You must have at least Now Assist in AI Search 15 installed.

Role required: admin

## About this task

By default, Ask ServiceNow Otto suggestions are generated using a prefix-based GlideAggregate query against the Utterance Suggestion \[sys\_suggested\_utterance\] table.

Admins can configure the system to use AI Search as the source for Ask ServiceNow Otto suggestions in enhanced chat. Making this change activates suggestion term highlighting in Ask ServiceNow Otto and provides improvements such as wildcard searching and lemmatization for suggestions.

For more information on Ask ServiceNow Otto suggestions in enhanced chat, see [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/nava-enhanced-chat.md).

## Procedure

1.  Index all content for the Ask ServiceNow Otto Suggestions indexed source.

    1.  Navigate to **All** > **AI Search** > **AI Search Index** > **Indexed Sources**.

    2.  Open the record for the Ask ServiceNow Otto Suggestions indexed source.

    3.  Select **Index All Tables**.

2.  Publish the Ask ServiceNow Otto Suggestions search profile.

    1.  Navigate to **All** > **AI Search** > **Search Experience** > **Search Profiles**.

    2.  Open the record for the Ask ServiceNow Otto Suggestions search profile.

    3.  Select **Publish**.

3.  Navigate to the list view for the System Property \[sys\_properties\] table.

    1.  Navigate to **All**.

    2.  In the navigation field, enter `sys_properties.list`, then press Enter.

4.  Search for the **glide.search.suggestions.utterance.use\_ais** system property record and perform the appropriate steps depending on whether it exists or not.

    -   If the **glide.search.suggestions.utterance.use\_ais** record already exists in the System Property table, open it.
    -   If no record with the name **glide.search.suggestions.utterance.use\_ais** exists in the System Property table, select **New**, then enter `glide.search.suggestions.utterance.use_ais` as the name for your new system property and select **true \| false** as its type.
5.  On the System Property form, set the system property's value to **true**, then select **Update**.


**Parent Topic:**[Configuring ServiceNow Otto for AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ai-search/configuring-now-assist-ais.md)