Display NLQ Genius Result answers in Service Portal search applications

task brazil Updated Sep 10, 2026 1 min read display-nlq-gr-service-portal-apps.md

Configure the system to display search result preview lists for NLQ Genius Result answers in Service Portal search applications.

Before you begin

Only perform this task if you want to use NLQ Genius Results in your Service Portal search applications. If you only use NLQ Genius Results in Next Experience search applications, you don't need to perform this task.

Role required: admin

About this task

The glide.service_portal.ais_nlq_enabled system property determines whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.

Administrators should set this system property's value to true if the NLQ Genius Result configuration is active in any Service Portal application.

Procedure

Navigate to the System Property [sys_properties] table's list view.
1. Select All.
2. In the navigation field, enter sys_properties.list.
3. Press Enter.
Select New.
On the System Property form, enter these values.

Field Value

Name glide.service_portal.ais_nlq_enabled

Type true | false

Value true

For details on this system property's values, see the System properties for NLQ Genius Results section.
Press Submit.

The new glide.service_portal.ais_nlq_enabled record appears in the System Property [sys_properties] table list view.

Field	Value
Name	glide.service_portal.ais_nlq_enabled
Type	true \| false
Value	true

Parent Topic:NLQ Genius Results

60 lines · 2.5 KB Wrap lines

---
title: Display NLQ Genius Result answers in Service Portal search applications
description: Configure the system to display search result preview lists for NLQ Genius Result answers in Service Portal search applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/ai-search/display-nlq-gr-service-portal-apps.html
release: brazil
product: AI Search
classification: ai-search
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [NLQ Genius Results, Genius Result configurations in the base system, Genius Results, Search profiles, Configure, AI Search, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Display NLQ Genius Result answers in Service Portal search applications

Configure the system to display search result preview lists for NLQ Genius Result answers in Service Portal search applications.

## Before you begin

Role required: admin

## About this task

The **glide.service\_portal.ais\_nlq\_enabled** system property determines whether the system displays search result preview lists for NLQ Genius Result answers in Service Portal search applications.

Administrators should set this system property's value to **true** if the NLQ Genius Result configuration is active in any Service Portal application.

## Procedure

1. Navigate to the System Property \[sys\_properties\] table's list view.

1. Select **All**.

2. In the navigation field, enter `sys_properties.list`.

3. Press Enter.

2. Select **New**.

3. On the System Property form, enter these values.

|Field|Value|
|-----|-----|
|Name|glide.service\_portal.ais\_nlq\_enabled|
|Type|true \| false|
|Value|true|

For details on this system property's values, see the [System properties for NLQ Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ai-search/sys-properties-nlq-gr.md) section.

4. Press **Submit**.

The new **glide.service\_portal.ais\_nlq\_enabled** record appears in the System Property \[sys\_properties\] table list view.

**Parent Topic:**[NLQ Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ai-search/genius-result-nlq-ais.md)