Generate multi-content synthesized responses

concept brazil Updated Sep 10, 2026 1 min read generate-multi-content-synthesized-sources.md
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Multi-content source synthesis lets AI Search gather and combine information from any indexed source in your system to provide comprehensive AI-generated responses to your questions.

By default, ServiceNow Otto for AI Search Genius Results and Virtual Assistant pull answers from four source types:

  • External Content integrations
  • Knowledge Base articles
  • Service Catalog items
  • Skills

Multi-content source synthesis expands this capability to include any indexed source in your ServiceNow instance, such as:

  • Custom tables
  • Documents module
  • Incidents
  • Microsites
  • News content

When your administrator activates multi-content source synthesis, Genius Results and Virtual Assistant pull answers from all these sources, giving you faster, more complete responses in a single result.

Administrators can activate and configure multi-source content synthesized sources. See Configure multi-content synthesized sources for more information.

Parent Topic:Exploring AI Search

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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