Application Manager

The details page in the Application Manager displays key information about applications, plugins, or products that are installed or available to install.

Unlicensed applications can block the installation or update of AI Suites.

The Activity log displays recent and upcoming Application Manager activity for quick reference.

Reference topics provide information to help understand Application Manager status indicators.

Application detail page headers display indicators with additional information about the state of that application. Indicators tell you about any specific requirements, limitations, or blockers related to installing the application.

Domain separation is unsupported for Application Manager. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.

The Available for you tab displays all applications, products, and plugins.

Set up and configure Application Manager.

Entitle an application from your ServiceNow AI Platform instance if the application has been purchased but not yet linked to the instance.

Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.

Install all applications and plugins included in a product using Application Manager.

When you install or update applications or products, the Application Manager displays installation details for you to review. Use installation details to verify version and dependency details.

You can view all installed applications and plugins from one place in the Application Manager.

Install an application or plugin to make its features available on your instance.

Application Manager enables you to install any applications, plugins, or products that are included in your license or that have been procured from the ServiceNow Store.

Repair an application procured through the ServiceNow Store or a plugin included in your instance. Repairing apps or plugins can resolve issues caused by unintentional modifications, corrupted files, or partial deletion.

Repairing an application or plugin returns it to its original state without needing to uninstall and reinstall it manually. Repairing applications or plugins can help resolve issues related to accidental modifications or corrupted files.

By default, the Application Manager in hosted ServiceNow AI Platform instances syncs automatically with available applications and updates from the ServiceNow Store. Automatic synchronization can be deactivated so you can receive updates only when you choose to.

The auto-upgrade mechanism automatically upgrades ServiceNow-managed applications and plugins across your instances on a regular schedule without requiring manual intervention. Auto-upgrade applies exclusively to ServiceNow-managed applications and plugins; third-party applications aren't included in automatic upgrades.

Uninstall an unused application to remove unnecessary or conflicting scripts, background jobs, and roles from your instance.

Application Manager can be used to uninstall applications that are no longer in use on your instance.

Update an application or plugin to get the latest features that are compatible with your instance version.

You can check whether updates are available for installed applications and plugins at any time.

Update your installed applications when new versions are available to get the latest features. You can update most applications to more recent versions directly from the Application Manager, without returning to the ServiceNow Store.