Territories assigned
concept brazil Updated Sep 10, 2026 1 min read c_TerritoriesAssigned.md
Territories are assigned to locations, and are not assigned directly to users.
A user's territory, and so the user's E.164-compliant phone functionality, is based on the user's location. For example, if a user has a location of SHS quadra 5, Bloco E., Brasilia defined in the User [sys_user] table, the parent record for Brazil in the location table defines the phone territory. The phone territory may be assigned at any level of the Map pages hierarchy, which is searched going up to the next parent until the territory is found or no parents remain.
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--- title: Territories assigned description: Territories are assigned to locations, and are not assigned directly to users. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-administration/c\_TerritoriesAssigned.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Phone number field type, Reference, Field administration, Forms, fields, and lists, Configure core features, Administer the ServiceNow AI Platform] --- # Territories assigned Territories are assigned to locations, and are not assigned directly to users. A user's territory, and so the user's E.164-compliant phone functionality, is based on the user's location. For example, if a user has a location of **SHS quadra 5, Bloco E., Brasilia** defined in the User \[sys\_user\] table, the parent record for Brazil in the location table defines the phone territory. The phone territory may be assigned at any level of the [Map pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/c_MapPages.md) hierarchy, which is searched going up to the next parent until the territory is found or no parents remain.
| title | Territories assigned |
| description | Territories are assigned to locations, and are not assigned directly to users. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-administration/c\_TerritoriesAssigned.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Phone number field typeReferenceField administrationFormsfieldsand listsConfigure core featuresAdminister the ServiceNow AI Platform |