Configure a JWT provider

task brazil Updated Sep 10, 2026 1 min read config-jwt-credential-flow.md

Configure a JWT provider on the ServiceNow AI Platform to configure an OAuth application profile to authenticate using certificates.

Before you begin

Upload a Java Key Store (JKS) certificate. Attach a JKS certificate containing the certificate uploaded on Microsoft Azure to your instance to use when enabling the JWT client authentication. For more information, see Upload Java Key Store certificate.

Create a JWT signing key to assign to your JKS certificate. For more information, see Configure a JWT signing key.

Role required: admin

Procedure

Add a JWT provider to your ServiceNow instance and fill in the claim values.

Claim Name	Claim Value
aud	https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/tokenNote: The tenant ID should be replaced with the directory ID copied from Microsoft Azure.
iss	Client ID copied from Microsoft Azure
sub	Client ID copied from Microsoft Azure

For more information, see [Create a JWT provider with a JWT signing key](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/JWT-Bearer-token-support.md).

From the JWT Provider record menu, select Copy sys_id and copy the JWT provider sys_id.

What to do next

Generate a SHA-1 thumbprint

Parent Topic:Configure client credential flow for SMTP OAuth2 using certificate-based authentication

73 lines · 2.7 KB Wrap lines

---
title: Configure a JWT provider
description: Configure a JWT provider on the ServiceNow AI Platform to configure an OAuth application profile to authenticate using certificates.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/config-jwt-credential-flow.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SMTP OAuth2 to use certificates, Send email using client credential flow, Advanced email setup, Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Configure a JWT provider

Configure a JWT provider on the ServiceNow AI Platform to configure an OAuth application profile to authenticate using certificates.

## Before you begin

Upload a Java Key Store \(JKS\) certificate. Attach a JKS certificate containing the certificate uploaded on Microsoft Azure to your instance to use when enabling the JWT client authentication. For more information, see [Upload Java Key Store certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/JWT-Bearer-token-support.md).

Create a JWT signing key to assign to your JKS certificate. For more information, see [Configure a JWT signing key](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/JWT-Bearer-token-support.md).

Role required: admin

## Procedure

1.  Add a JWT provider to your ServiceNow instance and fill in the claim values.

<table id="table_swt_kjj_wtb"><thead><tr><th>

Claim Name

</th><th>

Claim Value

</th></tr></thead><tbody><tr><td>

aud

</td><td>

https://login.microsoftonline.com/\{tenantId\}/oauth2/v2.0/token**Note:** The tenant ID should be replaced with the directory ID copied from Microsoft Azure.

</td></tr><tr><td>

iss

</td><td>

Client ID copied from Microsoft Azure

</td></tr><tr><td>

sub

</td><td>

Client ID copied from Microsoft Azure

</td></tr></tbody>
</table>    For more information, see [Create a JWT provider with a JWT signing key](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/JWT-Bearer-token-support.md).

2.  From the JWT Provider record menu, select **Copy sys\_id** and copy the JWT provider sys\_id.


## What to do next

[Generate a SHA-1 thumbprint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/generate-sha-1-thumbprint.md)

**Parent Topic:**[Configure client credential flow for SMTP OAuth2 using certificate-based authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/config-credential-flow-certificate.md)