Dynamic Translation

Access Dynamic Translation spoke actions from Workflow Studio to detect and translate user-generated text.

Actions in the Dynamic Translation spoke are built to access the Dynamic Translation APIs from Workflow Studio.

Enable the support for the Dynamic Translation framework in domain-separated instances.

Activate the Dynamic Translation plugin (com.glide.dynamic_translation) to enable all the required APIs.

Make the Microsoft translation service available for use by activating the Microsoft translator configuration.

Enable the JWT client authentication by attaching a valid Java KeyStore (JKS) certificate to Google Cloud Translator Service spoke.

Dynamic Translation for Agent Chat (DTAC) translates chat conversations from one language to another. This translating enables agents and requesters to have chat conversations with each other without the need of a shared language.

Connect to the Google's translation service by configuring the Google connection. Provide information that is used by HTTP(s) actions or activities to connect to that service.

Authorize actions of Google Cloud Translator Service spoke by configuring the Google OAuth 2.0 credential.

Translate the dynamically generated text for a field on Platform forms by enabling the field-level dynamic translation. You can translate the text based on the preferred language of a user​.

Activate and configure Dynamic Translation to integrate with a third-party machine translation provider to enable live translation of user-generated content across the ServiceNow AI Platform.

Connect to the Microsoft translation service by creating a connection. Provide information that is used by HTTP(s) actions or activities to connect to that service.

Authorize actions of Microsoft Azure Translator Service spoke by creating a credential for the MicrosoftTranslation connection and credential alias.

Configure Dynamic Translation for a third-party machine translation provider of your choice.

Encrypt the security certificates obtained from Google by creating a Java KeyStore (JKS) file.

Assign a JSON Web Token (JWT) signing key to your Java KeyStore certificate.

Add a JSON Web Token (JWT) provider to Google Cloud Translator Service spoke.

Create a language code mapping to map the ServiceNow language codes with the language codes of the translation service providers.

Domain separation is supported in Dynamic Translation and is configured to apply to translator configurations and Exclusion Framework. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Add terms and patterns that shouldn't be machine translated to the Exclusion Rules table. You can create either exact match rules or pattern match rules, and you can edit your rules later.

You can use the DynamicTranslation API to translate text into multiple languages by connecting to your choice of machine translation service providers.

Preserve text such as product names or technical terms during machine translation. With Exclusion Framework in Dynamic Translation, you can specify words and patterns that should not be translated.

As part of the configuration of Exclusion Framework in Dynamic Translation, enter the tags used by your translation provider to mark text that should not be machine translated.

Test Exclusion Rule in Dynamic Translation enables you to test your exclusion pattern manually. You can check whether the pattern accurately excludes a text string from translation.

For a seamless localization experience on forms and activity streams, you can dynamically translate text based on the preferred language of a user​.

With Dynamic Translation you can support machine translation from one language to another across your instance.

Use the Dynamic Translation properties to customize, configure, and control the translation features.

The Dynamic Translation spoke provides actions to enable the ability to translate multiple texts from one language into one or more languages and detect the language of multiple texts seamlessly.

You must be aware of a few error scenarios while using Dynamic Translation.

Learn more about Dynamic Translation and integrating with third-party translation services so you can enable live translation of user-entered text across your instance.

Provides subflows and actions to dynamically translate the user-entered text, and to detect the language of the text using the Google translation service.

The ServiceNow Language Detection Service spoke is an in-house language detection service offered by the ServiceNow platform. It provides a single subflow and action to identify the language of a given text.

Integrate with a third-party translation provider of your choice for machine translation of user-generated text.

Enable machine translation on your instance by integrating third-party translator services with Dynamic Translation. You can configure one or more translation service providers of your choice.

Dynamic Translation enables you to add mapping between the ServiceNow language codes and the language codes used by your third-party translation service provider.

Learn about length and language support limitations when integrating with a machine translation service provider in Dynamic Translation.

Microsoft Azure Translator Service spoke provides subflows and actions to detect and translate user-entered text, using the Microsoft machine translation service. Dynamic Translation supports detection and translation of single texts and multiple texts.

Implement the contract with subflows using complex objects in the input and output fields for dynamic translation of text.

Migrate your customized translator configurations to v4 flows. Version 4 flows for Dynamic Translation are available from the Xanadu Patch 3 release.

Get details about Dynamic Translation domain separation, properties, actions, limitations, and error messages.

Integrate your Google account with your ServiceNow instance.

Start translating articles once they are published and assigned to you for translation.

Translate user-generated content live on your instance to streamline communication for your agents and end users.