Block application entitlements from the ServiceNow Store
As a service provider, block one or more instances from receiving application entitlements through the ServiceNow Store. An application can be installed in any entitled instance.
Before you begin
- Your company must be a service provider.
- The application must already be licensed to your company, or be available to install without a license.
- You must be logged into the ServiceNow Store with your Now Support account credentials.
Role required: none
About this task
Entitled instances can install applications. By default, all instances you manage are entitled to your licensed applications and free applications. Service providers can block application entitlement for any instance they manage.
If your organization isn't a service provider, all eligible instances within the organization are entitled and can install licensed and free applications.
Procedure
-
Log in to the ServiceNow Store using your Now Support credentials.
-
Find and select the application in the ServiceNow Store to navigate to the listing details.
-
Select Manage entitlements.
-
Move instances from the Available to install column to the Install blocked column to prevent them from installing the application.
-
Select Save changes.
Result
Blocked instances can't install the application.
--- title: Block application entitlements from the ServiceNow Store description: As a service provider, block one or more instances from receiving application entitlements through the ServiceNow Store. An application can be installed in any entitled instance. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-administration/entitle-app-servicenow-store.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [application entitlements, entitle instance, msp, managed service provider] breadcrumb: [Configure, ServiceNow Store, Administering applications, Get started, Administer the ServiceNow AI Platform] --- # Block application entitlements from the ServiceNow Store As a service provider, block one or more instances from receiving application entitlements through the ServiceNow Store. An application can be installed in any entitled instance. ## Before you begin - Your company must be a service provider. - The application must already be licensed to your company, or be available to install without a license. - You must be logged into the ServiceNow Store with your Now Support account credentials. Role required: none ## About this task Entitled instances can install applications. By default, all instances you manage are entitled to your licensed applications and free applications. Service providers can block application entitlement for any instance they manage. If your organization isn't a service provider, all eligible instances within the organization are entitled and can install licensed and free applications. ## Procedure 1. Log in to the ServiceNow Store using your Now Support credentials. 2. Find and select the application in the ServiceNow Store to navigate to the listing details. 3. Select **Manage entitlements**. 4. Move instances from the **Available to install** column to the **Install blocked** column to prevent them from installing the application. 5. Select **Save changes**. ## Result Blocked instances can't install the application.
| title | Block application entitlements from the ServiceNow Store |
| description | As a service provider, block one or more instances from receiving application entitlements through the ServiceNow Store. An application can be installed in any entitled instance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-administration/entitle-app-servicenow-store.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | application entitlementsentitle instancemspmanaged service provider |
| breadcrumb | ConfigureServiceNow StoreAdministering applicationsGet startedAdminister the ServiceNow AI Platform |