Explore inbound email

concept brazil Updated Sep 10, 2026 1 min read explore-inbound-email.md

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Learn about inbound emails.

Inbound email benefits

Benefit	Feature
Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails	Automating system responses to inbound email
Define an inbound email action and processing to script how the system responds to an inbound email	Inbound email actions
Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions	Configure inbound email actions
Create inbound email actions and reprocess received emails.	Create an inbound email action
Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy	Sensitive data redaction

What to explore next

To learn more about configuring and using inbound email, see:

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---
title: Explore inbound email
description: Learn about inbound emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/explore-inbound-email.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Inbound email, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Explore inbound email

Learn about inbound emails.

## Inbound email benefits

|Benefit|Feature|
|-------|-------|
|Save time from responding to emails manually by configuring your instance to send replies, create incidents, or update records automatically in response to inbound emails|[Automating system responses to inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/processing-inbound-emails.md)|
|Define an inbound email action and processing to script how the system responds to an inbound email|[Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/actions-inbound-email.md)|
|Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions|[Configure inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/configure-inbound-email.md)|
|Create inbound email actions and reprocess received emails.|[Create an inbound email action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_CreatingAnInboundEmailAction.md)|
|Redact sensitive data such as Social Security number, credit card details, email address, phone number, and other personal information from inbound emails to help protect data and privacy|[Sensitive data redaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/sensitive-data-redaction.md)|

## What to explore next

To learn more about configuring and using inbound email, see:

-   [Automating system responses to inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/processing-inbound-emails.md)
-   [Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/actions-inbound-email.md)
-   [Configure inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/configure-inbound-email.md)
-   [Use Inbound email actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/use-inbound-email-action.md)
-   [References for Inbound email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/references-inbound-email.md)