Make a notification mandatory for provider framework

task brazil Updated Sep 10, 2026 1 min read make-notification-mandatory-provider.md

Enable admins to mark specific notifications as mandatory that their users cannot turn off.

Before you begin

Role required: admin

When you make a notification mandatory, the toggle button for that notification is read only in the user notification preferences, preventing the user from unsubscribing or disabling that notification.

Procedure

Navigate to All > System Notification > Provider > Notifications.
Select and open the notification.
Configure the form and add the Mandatory field.

Note: This field does not display by default.
1. Select the context menu icon [Omitted image "additional-actions.png"] Alt text: and select Configure > Form Layout.
2. Select the Mandatory field and the order in which you want the field to appear.
3. Select Save.
Select the Mandatory check box.

Note: To honor auto opt-in capability over mandatory notifications, add the property glide.notification.provider.mandatory.honor_auto_opt_in and set it to true.

Parent Topic:Create provider notification

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---
title: Make a notification mandatory for provider framework
description: Enable admins to mark specific notifications as mandatory that their users cannot turn off.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/make-notification-mandatory-provider.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create, Provider notifications, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Make a notification mandatory for provider framework

Enable admins to mark specific notifications as mandatory that their users cannot turn off.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **System Notification** &gt; **Provider** &gt; **Notifications**.

2. Select and open the notification.

3. Configure the form and add the **Mandatory** field.

**Note:** This field does not display by default.

1. Select the context menu icon \[Omitted image "additional-actions.png"\] Alt text: and select **Configure** &gt; **Form Layout.**

2. Select the **Mandatory** field and the order in which you want the field to appear.

3. Select **Save**.

4. Select the **Mandatory** check box.

**Note:** To honor auto opt-in capability over mandatory notifications, add the property **glide.notification.provider.mandatory.honor\_auto\_opt\_in** and set it to `true`.

**Parent Topic:**[Create provider notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/create-provider-notification-using.md)