Create and add additional recipients

task brazil Updated Sep 10, 2026 1 min read noti-add-additional-recipients.md
Raw file servicenow.com

Update the notifications form by adding additional recipients from the Additional Recipients related list to send notifications to.

Before you begin

Role required: admin and notifications provider admin

Procedure

  1. Click Additional Recipients related list on the notification form to add new recipients.

    Note: An error message about adding content to the notification shows up. See create common content and create default content to create content for a notification.

  2. Click New in the Additional Recipients related list to add additional recipients.

    The Additional Recipients form shows up.

  3. Fill up the fields in the Additional Notification Recipients form.

Fields

Description

Notification

Name of the notificationNote: The Notification name auto-populates and the Recipient Table field gets User[sys_user] as the default value.

Application

Scope of the recipient record

Recipient Table

Table name of the recipientNote: You can also select a non-sys users table.

Active

Option to activate the notification

Static Recipients

Names of static recipients of the notification

Dynamic Conditions

Dynamic filter conditions for the usersNote: Click the refresh button next to the records matching condition link to update the exact number of records matching the latest filter condition. By default, it shows the total number of records in the current table.

Only one active record can be added for a particular recipient table. If you want to add another record for the recipient table, you will have to deactivate the current record.

**Note:** For one recipient table, we can use either static recipients or dynamic conditions.
  1. Click Submit.

Parent Topic:Create and update a provider notification for all users

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