Enable SMS delivery with the email client
task brazil Updated Sep 10, 2026 1 min read r_EnableTheSMSDeliveryOption.md
Give users the option to send an email client message as an SMS text message.
Before you begin
Role required: admin
Procedure
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In the application navigator, enter
sys_properties.list. -
From the list, find and open the record for the glide.email_client.show_sms_option property.
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On the form, change Value to true.
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Click Update.
Result
In the email client, user can select to send the message as an SMS text message.
[Omitted image "sms-delivery.png"] Alt text: Email client SMS delivery
If the recipient doesn't have a registered SMS device, the email client sends the message to the primary email device.
Parent Topic:Configure email client
Related topics
47 lines · 1.5 KB
--- title: Enable SMS delivery with the email client description: Give users the option to send an email client message as an SMS text message. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-administration/r\_EnableTheSMSDeliveryOption.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure, Email client, Notifications, Configure core features, Administer the ServiceNow AI Platform] --- # Enable SMS delivery with the email client Give users the option to send an email client message as an SMS text message. ## Before you begin Role required: admin ## Procedure 1. In the application navigator, enter `sys_properties.list`. 2. From the list, find and open the record for the **glide.email\_client.show\_sms\_option** property. 3. On the form, change **Value** to **true**. 4. Click **Update**. ## Result In the email client, user can select to send the message as an SMS text message. \[Omitted image "sms-delivery.png"\] Alt text: Email client SMS delivery If the recipient doesn't have a registered SMS device, the email client sends the message to the primary email device. **Parent Topic:**[Configure email client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/configuring-email-client.md) **Related topics** [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md)
| title | Enable SMS delivery with the email client |
| description | Give users the option to send an email client message as an SMS text message. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-administration/r\_EnableTheSMSDeliveryOption.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureEmail clientNotificationsConfigure core featuresAdminister the ServiceNow AI Platform |