Inbound email configuration
The Inbound Email Configuration section of the Email Properties page contains properties to control inbound email.
|
Property |
Label |
Description |
|---|---|---|
|
glide.email.read.active |
Email receiving enabled |
Specifies whether to enable or disable the inbound mail server.- Type: true | false
|
|
glide.email.reply_subject_prefix |
Identify email as a reply by these subject prefixes |
Specifies the comma-separated list of prefixes in the subject line that identify an email reply.- Type: string
Note: The case of the reply prefix in the email, for example RE:, must exactly match the case of the prefixes defined in this property. If, for example, an email contains the Re: prefix and only RE: is defined in the property, the email will not be recognized as a reply. Therefore, it is a best practice to define multiple versions of the prefix, including mixed-case versions, such as RE:, Re:, and so on. |
|
glide.email.forward_subject_prefix |
Identify email as a forward by these subject prefixes |
Specifies the comma-separated list of prefixes in the subject line that identify a forwarded email.- Type: string
Note: The case of the forward prefix in the email, for example fw:, must exactly match the case of the prefixes defined in this property. If, for example, an email contains the Fwd: prefix and only fwd: is defined in the property, the email will not be recognized as a forward. Therefore, it is a best practice to define multiple versions of the prefix, including mixed-case versions, such as FWD:, Fwd:, and so on. |
|
glide.pop3readerjob.create_caller |
Automatically create users for incoming emails from trusted domains |
Controls the behavior when an instance receives an email from an email address not associated with a user record. If this property is set to true, the instance creates a new user record for the email address and places that new user in the Caller field of any tickets created. If the property is set to false, the instance places Guest in the Caller field of any tickets created.- Type: true | false
|
|
glide.user.default_password |
Default password for users created from email sent from trusted domains. (must reset upon login) |
Specifies the password for new users created from incoming email. Users must reset the password at first login.- Type: string
|
|
glide.user.trusted_domain |
Trusted domains when creating users from incoming email. |
Comma-separated list of trusted domains for which the instance automatically creates a user based on incoming emails. Use an asterisk (*) to trust all domains. If an email is not from a trusted domain, the instance processes the inbound email as a "guest user" but it does not create a guest user in the instance. - Type: string
|
Related topics
--- title: Inbound email configuration description: The Inbound Email Configuration section of the Email Properties page contains properties to control inbound email. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-administration/r\_InboundMailConfiguration.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Email properties, Configure, Email Administration, Notifications, Configure core features, Administer the ServiceNow AI Platform] --- # Inbound email configuration The **Inbound Email Configuration** section of the Email Properties page contains properties to control inbound email. <table id="table_bbt_1ry_bp"><thead><tr><th> Property </th><th> Label </th><th> Description </th></tr></thead><tbody><tr><td> **glide.email.read.active** </td><td> Email receiving enabled </td><td id="entry_EmailReceiptEnabled"> Specifies whether to enable or disable the inbound mail server.- Type: true \| false - Default value: true </td></tr><tr><td> **glide.email.reply\_subject\_prefix** </td><td id="entry_EmailReplySubjectProperty"> Identify email as a reply by these subject prefixes </td><td id="entry_EmailReplySubjectDesc"> Specifies the comma-separated list of prefixes in the subject line that identify an email reply.- Type: string - Default value: re:,aw:,r:,Accepted:,Tentative:,Declined: **Note:** The case of the reply prefix in the email, for example RE:, must exactly match the case of the prefixes defined in this property. If, for example, an email contains the Re: prefix and only RE: is defined in the property, the email will not be recognized as a reply. Therefore, it is a best practice to define multiple versions of the prefix, including mixed-case versions, such as RE:, Re:, and so on. </td></tr><tr><td> **glide.email.forward\_subject\_prefix** </td><td id="entry_EmailForwardSubjectProperty"> Identify email as a forward by these subject prefixes </td><td id="entry_EmailForwardSubjectDesc"> Specifies the comma-separated list of prefixes in the subject line that identify a forwarded email.- Type: string - Default value: fw:,fwd: **Note:** The case of the forward prefix in the email, for example fw:, must exactly match the case of the prefixes defined in this property. If, for example, an email contains the Fwd: prefix and only fwd: is defined in the property, the email will not be recognized as a forward. Therefore, it is a best practice to define multiple versions of the prefix, including mixed-case versions, such as FWD:, Fwd:, and so on. </td></tr><tr><td> **glide.pop3readerjob.create\_caller** </td><td id="entry_AutoCreateUsersProperty"> Automatically create users for incoming emails from trusted domains </td><td id="entry_AutoCreateUsersDesc"> Controls the behavior when an instance receives an email from an email address not associated with a user record. If this property is set to **true**, the instance creates a new user record for the email address and places that new user in the **Caller** field of any tickets created. If the property is set to **false**, the instance places **Guest** in the **Caller** field of any tickets created.- Type: true \| false - Default value: false - Learn More:Enabling Automatic User Creation </td></tr><tr><td> **glide.user.default\_password** </td><td id="entry_DefaultPasswordProperty"> Default password for users created from email sent from trusted domains. \(must reset upon login\) </td><td id="entry_DefaultPasswordDesc"> Specifies the password for new users created from incoming email. Users must reset the password at first login.- Type: string - Default value: password - Learn More:Enabling Automatic User Creation </td></tr><tr><td> **glide.user.trusted\_domain** </td><td id="entry_TrustedDomainsProperty"> Trusted domains when creating users from incoming email. </td><td id="entry_TrustedDomainsDesc"> Comma-separated list of trusted domains for which the instance automatically creates a user based on incoming emails. Use an asterisk \(\*\) to trust all domains. If an email is not from a trusted domain, the instance processes the inbound email as a "guest user" but it does not create a guest user in the instance. - Type: string - Default value: servicenow.com - Learn More:Enabling Automatic User Creation </td></tr></tbody> </table>**Parent Topic:**[Email properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/c_EmailProperties.md) **Related topics** [Outbound email configuration]() [Email image filtering properties]() [Email digest properties]() [Advanced email properties]()
| title | Inbound email configuration |
| description | The Inbound Email Configuration section of the Email Properties page contains properties to control inbound email. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-administration/r\_InboundMailConfiguration.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Email propertiesConfigureEmail AdministrationNotificationsConfigure core featuresAdminister the ServiceNow AI Platform |