Configuring External Content Connectors

concept brazil Updated Sep 10, 2026 29 min read configuring-ext-cont-connectors.md
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Plan and configure your External Content Connectors implementation.

External Content Connectors configuration overview

Configuring retrieval and indexing of content from your external content source systems requires the following steps:

Configuration step

Description

Source system administrator configures access settings for your external content source system

ServiceNow AI Platform admin creates external content connectors

AI Search administrator configures external content connector crawl settings for external content connectors

AI Search administrator creates (and optionally schedules) crawls for external content connectors
- **[Adobe Acrobat Sign external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/adobe-acrobat-sign-external-content-connector.md)** The Adobe Acrobat Sign external content connector retrieves documents from agreements in your Adobe Acrobat Sign source system and makes their content and metadata searchable in AI Search applications. - **[Adobe Experience Manager as a Cloud Service external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/adobe-expmgr-cs-external-content-connector.md)** The Adobe Experience Manager as a Cloud Service external content connector retrieves assets from nodes in your Adobe Experience Manager as a Cloud Service source system and makes their content and metadata searchable in AI Search applications. - **[Aha! Roadmaps external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/aha-roadmaps-external-content-connector.md)** The Aha! Roadmaps external content connector retrieves Features, Goals, Ideas, Notes, and Releases from workspaces in your Aha! Roadmaps source system and makes their content and metadata searchable in AI Search applications. - **[Amazon S3 external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/amazon-s3-external-content-connector.md)** The Amazon S3 external content connector makes content and metadata from your Amazon S3 buckets searchable in AI Search applications. - **[Asana external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/asana-external-content-connector.md)** The Asana external content connector retrieves projects, tasks, and comments from your Asana source system and makes their content and metadata searchable in AI Search applications. - **[Atlassian Confluence Cloud external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/atlassian-confluence-cloud-external-content-connector.md)** The Atlassian Confluence Cloud external content connector retrieves pages and attachments from spaces in your Atlassian Confluence Cloud source system and makes their content and metadata searchable in AI Search applications. - **[Atlassian Jira Cloud external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/atlassian-jira-cloud-external-content-connector.md)** The Atlassian Jira Cloud external content connector retrieves work items and attachments from projects in your Atlassian Jira Cloud source system and makes their content and metadata searchable in AI Search applications. - **[Box external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/box-external-content-connector.md)** The Box external content connector retrieves files and attachments from your Box source system and makes their content and metadata searchable in AI Search applications. - **[Cornerstone external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/cornerstone-external-content-connector.md)** The Cornerstone external content connector retrieves Catalogue and Learning objects from organization units in your Cornerstone Learning Management System \(LMS\) and makes their content and metadata searchable in AI Search applications. - **[Custom Connector Gateway external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/custom-connector-gateway-external-content-connector.md)** The Custom Connector Gateway external content connector makes a source system's content and metadata searchable in AI Search applications. Retrieve content, metadata, and users with your own custom connector and push that data to the gateway connector using the Custom Connector Gateway API. - **[Docusign external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/docusign-external-content-connector.md)** The Docusign external content connector retrieves agreements from envelopes in your Docusign source system and makes their content and metadata searchable in AI Search applications. - **[Dropbox external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/dropbox-external-content-connector.md)** The Dropbox external content connector retrieves files from user folders and team folders in your Dropbox source system and makes their content and metadata searchable in AI Search applications. - **[Fluid Topics external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/fluid-topics-external-content-connector.md)** The Fluid Topics external content connector retrieves Topics, Articles, Publications, and associated content pages delivered through portals in your Fluid Topics source system and makes their content and metadata searchable in AI Search applications. - **[GitHub Enterprise Cloud external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/github-enterprise-cloud-external-content-connector.md)** The GitHub Enterprise Cloud external content connector retrieves commits, issues, and pull requests from public and internal repositories in your GitHub Enterprise Cloud source system and makes their content and metadata searchable in AI Search applications. - **[GitLab external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/gitlab-external-content-connector.md)** The GitLab external content connector retrieves issues, wikis, merge requests, tags, branches, and commits from groups, projects, and repositories in your GitLab.com source system and makes their content and metadata searchable in AI Search applications. - **[Google Drive external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/google-drive-external-content-connector.md)** The Google Drive external content connector retrieves files and attachments from eligible shared drives in your Google Drive source system and makes their content and metadata searchable in AI Search applications. - **[HubSpot external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/hubspot-external-content-connector.md)** The HubSpot external content connector retrieves tickets and notes from your HubSpot source system and makes their content and metadata searchable in AI Search applications. - **[Lucidchart external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/lucidchart-external-content-connector.md)** The Lucidchart external content connector retrieves documents from folders in your Lucidchart source system and makes their text content and metadata searchable in AI Search applications. - **[ManageEngine external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/manageengine-external-content-connector.md)** The ManageEngine external content connector retrieves public-domain knowledge articles from knowledge bases in your ManageEngine source system and makes their content and metadata searchable in AI Search applications. - **[Microsoft OneDrive external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/microsoft-onedrive-external-content-connector.md)** The Microsoft OneDrive external content connector retrieves files from individual drives in your Microsoft OneDrive source system and makes their content and metadata searchable in AI Search applications. - **[Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/microsoft-sharepoint-online-external-content-connector.md)** The Microsoft SharePoint Online external content connector retrieves pages from sites in your Microsoft SharePoint Online source system and makes their content and metadata searchable in AI Search applications. - **[Microsoft Teams external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/microsoft-teams-external-content-connector.md)** The Microsoft Teams external content connector retrieves conversations and attachments from teams in your Microsoft Teams source system and makes their content and metadata searchable in AI Search applications. - **[Microsoft Viva Engage external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/microsoft-viva-engage-external-content-connector.md)** The Microsoft Viva Engage external content connector retrieves messages and attachments from conversations in your Microsoft Viva Engage source system and makes their content and metadata searchable in AI Search applications. - **[Miro external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/miro-external-content-connector.md)** The Miro external content connector crawls boards from Spaces in your Miro source system and makes their text content and metadata searchable in AI Search applications. - **[monday.com external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/monday-com-external-content-connector.md)** The monday.com external content connector crawls workspaces, boards, board items, and workdocs from your monday.com source system and makes their content and metadata searchable in AI Search applications. - **[Notion external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/notion-external-content-connector.md)** The Notion external content connector retrieves pages and files from your Notion source system and makes their content and metadata searchable in AI Search applications. - **[SAP DMS external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/sap-dms-external-content-connector.md)** The SAP DMS external content connector retrieves documents from repositories in your SAP Document Management System instance and makes their content and metadata searchable in AI Search applications. - **[SAP SuccessFactors external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/sap-successfactors-external-content-connector.md)** The SAP SuccessFactors external content connector parses trainings exported from your SAP SuccessFactors Learning environment and makes their content and metadata searchable in AI Search applications. - **[ServiceNow instance external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/servicenow-instance-external-content-connector.md)** The ServiceNow instance external content connector retrieves KB article, Service Catalog item, and incident records \(and their attachments\) from an ServiceNow AI Platform source instance and makes their content and metadata searchable in AI Search applications in your ServiceNow AI Platform destination instance. - **[ServiceNow product documentation external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/servicenow-product-documentation-external-content-connector.md)** The ServiceNow® product documentation external content connector retrieves topics from the ServiceNow product documentation and makes their content and metadata searchable in AI Search applications. - **[Slack external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/slack-external-content-connector.md)** The Slack external content connector retrieves attachments from public channels in your Slack source system and makes their content and metadata searchable in AI Search applications. - **[Smartsheet external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/smartsheet-external-content-connector.md)** The Smartsheet external content connector retrieves sheets from workspaces in your Smartsheet source system and makes their content and metadata searchable in AI Search applications. - **[Trello external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/trello-external-content-connector.md)** The Trello external content connector retrieves boards that are accessible to all users in your Trello source system and makes their content and metadata searchable in AI Search applications. - **[Webcrawler external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/webcrawler-external-content-connector.md)** The Webcrawler external content connector retrieves pages and subdomains from a public website and makes their content and metadata searchable in AI Search applications. This connector can crawl content from predefined public web sources or your own custom web sources. - **[WordPress external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/wordpress-external-content-connector.md)** The WordPress external content connector retrieves pages and blog posts and their attachments from websites in your WordPress source system and makes their content and metadata searchable in AI Search applications. - **[Workday external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/workday-external-content-connector.md)** The Workday external content connector retrieves help articles, benefits, learning assignments, Manager Insights Hub data, payroll information, PTO information, and vacation policies from your Workday source system and makes their content and metadata searchable in AI Search applications. - **[Workvivo external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/workvivo-external-content-connector.md)** The Workvivo external content connector retrieves articles, comments, documents, events, kudos, pages, and updates from your Workvivo source system and makes their content and metadata searchable in AI Search applications. - **[Zendesk Guide external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/zendesk-guide-external-content-connector.md)** The Zendesk Guide external content connector retrieves articles and attachments from knowledge bases in your Zendesk Guide source system and makes their content and metadata searchable in AI Search applications. - **[Zoom external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/zoom-external-content-connector.md)** The Zoom external content connector retrieves webinars and meetings from your Zoom source system and makes their content and metadata searchable in AI Search applications. - **[Rename an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/rename-ext-cont-connector.md)** Change the name of an existing external content connector. - **[Deactivate, reactivate, or delete an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/deactivate-del-ext-cont-connector.md)** Deactivate an external connector to pause its scheduled crawls while retaining all of the content and metadata that it has already crawled. Reactivate a deactivated connector to resume its scheduled crawls. Delete an external content connector to remove the connector's definition along with all content and metadata that it has crawled. - **[Edit connection or crawl settings for an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/edit-connection-crawl-settings-external-content-connector.md)** Connector administrators can modify the connection settings and crawl settings for an existing external content connector. If your changes to a connector's settings invalidate its current crawl results, the system prompts you to run a new content crawl. - **[Configure user mapping settings for an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/configure-user-mapping-settings-external-content-connector.md)** Override the default field mappings for an external content connector's user permission crawls. Specify the fields that uniquely identify user security principals in your source system and users in your ServiceNow AI Platform® instance. Optionally execute a custom script to transform security principal IDs before they're compared with the IDs of users in your instance. - **[Connect an external content connector to a search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/connect-external-content-connector-search-profile.md)** Make results from an external content connector searchable in your portals and search applications by connecting its search sources to your existing search profiles. - **[Add an external content search source to ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/add-ext-cont-srch-src-na-va.md)** Include searchable content retrieved by an external content connector in your ServiceNow Otto for Virtual Agent chats. - **[Verify your connection settings and source system permissions for an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/verify-connection-settings-ext-cont-connector.md)** Check that connection settings and source system permissions are correctly specified for your external content connector. Perform this task to verify whether permission changes or revocations affect the connector's ongoing or scheduled crawls. - **[Resolve health issues for an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/search-administration/resolve-health-issues-external-content-connector.md)** View and resolve connector health issues using the connector health dashboard in the external content connector editor.

Parent Topic:External Content Connectors

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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