Enable intent to action workflow from triggers

task brazil Updated Sep 10, 2026 1 min read trigger-intent-to-action.md

Enable and configure intent to action workflow to invoke this agentic workflow from triggers.

Before you begin

Role required: sn_notif_agents.notification_ai_admin

Important: If intent to action has been enabled from Inbound email actions then do not enable intent to action from triggers.

Procedure

Navigate to All, in the search filter, enter sys_flow_email_trigger.
Select the filter icon to search based on Sys ID.
Enter e856ae0bff24f210359bffffffffff07 as the Sys ID and select the Run button.
Open the record, select the Active check box to activate.

Note: In the Email Triggers table, for Stop condition evaluation when the trigger is set to true, it prevents the system from evaluating trigger conditions after this one. If you want trigger conditions after this, select true and set it to false.
Run the flow on an incoming email.
1. Navigate to All > Process Automation > Workflow Studio.
2. Select the Flows data pill filter
3. Search and open the Trigger Intent to Action flow.
4. Select the Edit button to edit the trigger.
5. Select Inbound Email trigger and set the desired email conditions that need to be met to run the flow.
6. Select Activate.
  
  For more information, see Edit a flow, Test a flow, and Activate a flow.

What to do next

Create email intents

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---
title: Enable intent to action workflow from triggers
description: Enable and configure intent to action workflow to invoke this agentic workflow from triggers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-administration/trigger-intent-to-action.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure email agentic workflows, Use agentic workflows in emails, Notification agent and agentic workflows in Notifications, Notifications, Configure core features, Administer the ServiceNow AI Platform]
---

# Enable intent to action workflow from triggers

Enable and configure intent to action workflow to invoke this agentic workflow from triggers.

## Before you begin

Role required: sn\_notif\_agents.notification\_ai\_admin

**Important:** If intent to action has been enabled from Inbound email actions then do not enable intent to action from triggers.

## Procedure

1. Navigate to **All**, in the search filter, enter `sys_flow_email_trigger`.

2. Select the filter icon to search based on **Sys ID**.

3. Enter `e856ae0bff24f210359bffffffffff07` as the Sys ID and select the **Run** button.

4. Open the record, select the **Active** check box to activate.

**Note:** In the Email Triggers table, for **Stop condition evaluation** when the trigger is set to **true**, it prevents the system from evaluating trigger conditions after this one. If you want trigger conditions after this, select **true** and set it to **false**.

5. Run the flow on an incoming email.

1. Navigate to **All** &gt; **Process Automation** &gt; **Workflow Studio**.

2. Select the **Flows** data pill filter

3. Search and open the **Trigger Intent to Action** flow.

4. Select the **Edit** button to edit the trigger.

5. Select **Inbound Email** trigger and set the desired email conditions that need to be met to run the flow.

6. Select **Activate**.

For more information, see [Edit a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/flow-edit.md), [Test a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/flow-test.md), and [Activate a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/build-workflows/flow-activate.md).

## What to do next

[Create email intents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/create-email-intent.md)