Activate or deactivate an identifier-first login policy

task brazil Updated Nov 6, 2026 1 min read activate-deactivate-ifl-policy.md
Raw file servicenow.com

Control whether an identifier-first login policy is included in policy evaluation by activating or deactivating it.

Before you begin

Role required: user_authn_admin

About this task

Only active policies are evaluated during the identifier-first login flow. Deactivate a policy to remove it from evaluation without deleting it.

Procedure

  1. Navigate to All > Authentication Console.

  2. Review the list of identifier-first login policies.

    The console lists each policy with its evaluation order and active status. The instance evaluates active policies in order and applies the first policy whose conditions match the user. For more information, see Policy evaluation order.

  3. Select the policy you want to activate or deactivate.

  4. Do one of the following:

    • To include the policy in evaluation, set it to active.
    • To remove the policy from evaluation, set it to inactive.
  5. Save your changes.

Result

An active policy is included in policy evaluation. An inactive policy is retained but excluded from evaluation.

Keywords activate IFL policydeactivate IFL policy
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