Exclude passwords through password policies on your instance

task brazil Updated Sep 10, 2026 1 min read blacklist-passwords.md
Raw file servicenow.com

Add passwords to the Excluded Password table to prohibit specific passwords from being used by users on your instance.

Before you begin

Role required: password_policy_admin

About this task

You can ban as many passwords as necessary. Some of the examples are as follows:

  • Predictable and repeating sequences, such as "123456", "qwerty", "!@#$%^", "aaaaa", and so on.
  • Employee name or user names.
  • Relevant brand or product names.
  • Locations, such as a company headquarters, city, country, and so on.
  • Company-specific internal terms or abbreviations.
  • Emojis.

Procedure

  1. Navigate to All > Password Policy > Excluded Passwords.

  2. To add a password to your exclude list, select New and enter the password.

  3. Navigate to Password Policy > Exclusion List Management to govern your users' password and help prevent users from using bad password for the instance.

    The Exclusion List Management has about 5000 commonly used passwords.

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