Register a biometric authenticator

task brazil Updated Sep 10, 2026 1 min read mfa-setup-bio-auth.md
Raw file servicenow.com

Register a biometric authenticator to use as part of your multi-factor authentication (MFA) login.

Before you begin

Role required: none

Procedure

  1. Navigate to All > Self-Service > My Profile.

  2. Under Related Links, select Multi-factor Authentication.

    The multi-factor authentication page opens.

  3. Select Register biometric authentication.

    [Omitted image "mfa-authenticator.png"] Alt text: MFA Authenticators

  4. Enter a nickname for your authenticator and select Register.

    [Omitted image "mfa-biometric.png"] Alt text: MFA Biometric setup

  5. When prompted, follow the instructions on the screen to authenticate with your biometric authenticator.

    This message varies based on your specific authenticator.

    [Omitted image "bio-request.png"] Alt text: Request for biometric authentication

    After authenticating successfully, you see a confirmation window. Select X to close the confirmation.

Result

Your biometric authenticator is registered. You can see the biometric authenticator listed on the Multi-factor authentication page.

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