Modify the Password Reset notification email text

task brazil Updated Sep 10, 2026 1 min read t_ModifyPasswordResetNotification.md
Raw file servicenow.com

Users of the self-service Password Reset process receive an email notification when they request password reset. You can modify the text of the email and other aspects of the notification.

Before you begin

Role required: password_reset_admin

About this task

This process is relevant only if users are Subscription-based notifications.

Procedure

  1. Navigate to All > System Notification > Notifications.

  2. Select the Password Reset - Reset Link notification.

  3. Modify the text of the email in the What it will contain section.

    For information on configuring other aspects of the notification, see Create an email notification.

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