\(Workaround\) Support Kerberos authentication
A workaround is available for the SAML 2.0 integration that changes the authentication context from forms-based authentication to Windows-based authentication.
Before you begin
Role required: sso_config_admin, business_rule_admin, script_include_admin
About this task
Currently, the SAML 2 integration uses a PasswordProtectedTransport or "forms-based authentication" authentication context. This authentication context requires the IdP to present users with a form for authentication credentials. With Kerberos, a SAML session is already active through an established Windows login, so the user does not need to authenticate with the IdP.
Procedure
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Navigate to All > Multi-Provider SSO > Identity Providers.
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Open the SAML2 Update1 IdP record.
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Set the The AuthnContextClassRef method that we will be included in our SAML 2.0 AuthnRequest to the Identity Provider to one of the following:
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--- title: \(Workaround\) Support Kerberos authentication description: A workaround is available for the SAML 2.0 integration that changes the authentication context from forms-based authentication to Windows-based authentication. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-security/authentication/t\_SupportKerberosAuthentication.html release: brazil product: Authentication classification: authentication topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [ADFS integration with SAML 2.0, Integrating SAML 2.0 with other features, SAML, Multi-Provider single sign-on \(SSO\), Authentication, Access Management] --- # \(Workaround\) Support Kerberos authentication A workaround is available for the SAML 2.0 integration that changes the authentication context from forms-based authentication to Windows-based authentication. ## Before you begin Role required: sso\_config\_admin, business\_rule\_admin, script\_include\_admin ## About this task Currently, the SAML 2 integration uses a PasswordProtectedTransport or "forms-based authentication" authentication context. This authentication context requires the IdP to present users with a form for authentication credentials. With Kerberos, a SAML session is already active through an established Windows login, so the user does not need to authenticate with the IdP. ## Procedure 1. Navigate to **All** > **Multi-Provider SSO** > **Identity Providers**. 2. Open the **SAML2 Update1** IdP record. 3. Set the **The AuthnContextClassRef method that we will be included in our SAML 2.0 AuthnRequest to the Identity Provider** to one of the following: <table id="table_kqd_rzg_cs"><tbody><tr><td> `urn:oasis:names:tc:SAML:2.0:ac:classes:PasswordProtectedTransport` \(Default\) </td></tr><tr><td> `urn:federation:authentication:windows` </td></tr></tbody> </table>4. Click **Update**.
| title | \(Workaround\) Support Kerberos authentication |
| description | A workaround is available for the SAML 2.0 integration that changes the authentication context from forms-based authentication to Windows-based authentication. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-security/authentication/t\_SupportKerberosAuthentication.html |
| release | brazil |
| product | Authentication |
| classification | authentication |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ADFS integration with SAML 2.0Integrating SAML 2.0 with other featuresSAMLMulti-Provider single sign-on \(SSO\)AuthenticationAccess Management |