Troubleshoot script issues with SAML

task brazil Updated Sep 10, 2026 1 min read t_TroubleshootScriptIssuesWithSAML.md

Troubleshoot script issues with SAML. You might encounter script issues if SAML is already active at the time that you activate Multiple Single Sign-On and if you already customized the installation exits.

Before you begin

Role required: sso_config_admin, business_rule_admin, script_include_admin

Procedure

Back up the modified installation exit SAML2SingleSignon_update1 and script include SAML2_update1.
Revert both the installation exit and script include to the version that is available with the baseline system.
Activate or upgrade the Integration - Multiple Provider Single Sign-On Installer plugin.

The system upgrades SAML and all necessary files to SAML 2 Update 1.
Open the Multiple SSO properties page and select the Enable Multi-Provider SSO check box to enable it.
Put the SAML2SingleSignon_update1 installation exit changes into the baseline script include MultiSSO_SAML2_Update1 and the SAML2_update1 script include changes into the baseline SAML2_update1 script include.

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---
title: Troubleshoot script issues with SAML
description: Troubleshoot script issues with SAML. You might encounter script issues if SAML is already active at the time that you activate Multiple Single Sign-On and if you already customized the installation exits.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-security/authentication/t\_TroubleshootScriptIssuesWithSAML.html
release: brazil
product: Authentication
classification: authentication
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Test IdP connections, Multi-Provider SSO configurations, Multi-Provider single sign-on \(SSO\), Authentication, Access Management]
---

# Troubleshoot script issues with SAML

## Before you begin

Role required: sso\_config\_admin, business\_rule\_admin, script\_include\_admin

## Procedure

1. Back up the modified installation exit SAML2SingleSignon\_update1 and script include SAML2\_update1.

2. Revert both the installation exit and script include to the version that is available with the baseline system.

3. Activate or upgrade the **Integration - Multiple Provider Single Sign-On Installer** plugin.

The system upgrades SAML and all necessary files to SAML 2 Update 1.

4. Open the Multiple SSO properties page and select the **Enable Multi-Provider SSO** check box to enable it.

5. Put the SAML2SingleSignon\_update1 installation exit changes into the baseline script include **MultiSSO\_SAML2\_Update1 and the SAML2\_update1** script include changes into the baseline SAML2\_update1 script include.