Requesting database key rotation

---
title: Requesting database key rotation
description: Rotate the database key annually or as needed by submitting a request to support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-security/database-encryption-with-customer-controlled-switch/request-dbkek-rotation.html
release: brazil
product: Database Encryption with Customer Controlled Switch
classification: database-encryption-with-customer-controlled-switch
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Database Encryption, Encryption]
---

# Requesting database key rotation

Rotate the database key annually or as needed by submitting a request to support.

## Before you begin

Role required: admin

**Important:** Starting with the Washington DC release, Database Encryption is being prepared for future deprecation. Cloud Encryption is the replacement solution for data at rest encryption. For details, see [Cloud Encryption with Key Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/cloud-encryption/dare-overview.md)

## About this task

Key rotation occurs at night within 24 hours prior to the expiration date and does not interrupt service for the instance.

**Note:** Currently, key rotation is only available in ServiceNow Commercial, Government Community Cloud \(GCC\), France, and Singapore environments.

## Procedure

1.  Contact Customer Service and Support to request any of the following key rotation actions:

    -   Enroll to perform annual key rotation on all designated instances.
    -   Obtain a historical report of the last three key rotations containing the following:
        -   Instance name.
        -   Key name and version.
        -   Dates and times of rotation.
    -   Schedule an early key rotation outside of the annual scheduled rotation.

**Parent Topic:**[Database Encryption](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/database-encryption-with-customer-controlled-switch/db-full-disk-encryption.md)