SCIM Troubleshooting
Common errors that occur when you integrate with SCIM.
Invalid REST API URL
Action: Enter valid API URL. You can check the REST API URL in the REST API Explorer.
No redirect URL is set in ServiceNow instance
Action: Enter valid Redirect URL for SCIM OAuth entity in ServiceNow. Enter redirect URL while you configure the OAuth entity in ServiceNow.
When the redirect URL is different from the request
Action: ‘redirect_url’ provided in ‘Authorization Endpoint’ should be the same as the OAuth entity configured in ServiceNow.
Note:
This error occurs when there is a mismatch between Azure ‘Authorization Endpoint’ and ServiceNow ‘Redirect URL’
When an invalid client secret is passed
Action: Value entered in ‘Client Secret’ should be the same as the OAuth entity configured in ServiceNow.
When an invalid client ID is passed in Azure Authorization Endpoint
Action: Value entered for ‘client_id’ parameter in ‘Authorization Endpoint’ must be the same as the OAuth entity configured in ServiceNow.
--- title: SCIM Troubleshooting description: Common errors that occur when you integrate with SCIM. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-security/identity/scim-troubleshooting.html release: brazil product: Identity classification: identity topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure SCIM for user provisioning with a provider, SCIM Provider, System for Cross-domain Identity Management \(SCIM\), Identity] --- # SCIM Troubleshooting Common errors that occur when you integrate with SCIM. ## Invalid REST API URL Action: Enter valid API URL. You can check the REST API URL in the **REST API Explorer**. ## No redirect URL is set in ServiceNow instance Action: Enter valid Redirect URL for SCIM OAuth entity in ServiceNow. Enter redirect URL while you configure the OAuth entity in ServiceNow. ## When the redirect URL is different from the request Action: ‘**redirect\_url**’ provided in ‘**Authorization Endpoint’** should be the same as the OAuth entity configured in ServiceNow. **Note:** This error occurs when there is a mismatch between Azure ‘Authorization Endpoint’ and ServiceNow ‘Redirect URL’ ## When an invalid client secret is passed Action: Value entered in ‘Client Secret’ should be the same as the OAuth entity configured in ServiceNow. ## When an invalid client ID is passed in Azure Authorization Endpoint Action: Value entered for ‘client\_id’ parameter in ‘Authorization Endpoint’ must be the same as the OAuth entity configured in ServiceNow.
| title | SCIM Troubleshooting |
| description | Common errors that occur when you integrate with SCIM. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-security/identity/scim-troubleshooting.html |
| release | brazil |
| product | Identity |
| classification | identity |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure SCIM for user provisioning with a providerSCIM ProviderSystem for Cross-domain Identity Management \(SCIM\)Identity |