Data protection

reference brazil Updated Sep 10, 2026 1 min read sc-data-protection.md
Raw file servicenow.com

The data protection category addresses the elements of confidentiality, integrity and availability (CIA) of data.

The CIA components are:

  • Confidentiality: Data is protected from unauthorized access in transit and at rest.

  • Integrity: Data is protected from unauthorized creation, deletion or change.

  • Availability: Data is accessible when required.

  • Remove remember me
    Use the glide.ui.forgetme property to remove the Remember Me check box from the login page to prevent login information from being cached.

  • Clear pasteboard when app backgrounds
    The glide.sg.clear_pasteboard_when_backgrounded property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode. If it is not set to the recommended value of true, then sensitive information may be disclosed to the Android or iOS clipboard where it can be exposed to other applications on the device.

  • Restrict HR case updates from personal emails
    Use the sn_hr_core.restrict_guest_email property to control whether a user can respond back to a HR case with their personal email.

  • Restrict oauth parameters to POST body
    Use the glide.oauth.allow.parameters.in.post.body.only property restricts OAuth credentials to POST request bodies when set to true.

Parent Topic:Hardening settings

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