Push logs
Consult the push log to track the status of push notifications that are queued to send from your system.
To view the push log, navigate to System Logs > Push Notifications. Users are required to have the push_admin or admin role to view the push log.
|
Field |
Description |
|---|---|
|
Claim |
Identification number that is generated by the scheduled job that sends the push notification. This number is applied to the Claim field to ensure consistency across multiple push scheduled jobs. |
|
Payload |
Content of the push notification. |
|
Queue count |
Number of times that the system tried to send the push notification. The status of the push notification relates to its queue count.
|
|
Request ID |
Unique identification number for the push notification. Similar to the message ID for an email, the request ID is used as a correlation token for the push notification. |
|
Type |
Status to indicate whether the push notification has been sent. The Type column can have these values:- failure: The message could not be sent.
|
--- title: Push logs description: Consult the push log to track the status of push notifications that are queued to send from your system. locale: en-US canonical_url: https://www.servicenow.com/docs/r/platform-security/push-log.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [System logs, Logs, Platform Security] --- # Push logs Consult the push log to track the status of push notifications that are queued to send from your system. To view the push log, navigate to **System Logs** > **Push Notifications**. Users are required to have the push\_admin or admin role to view the push log. <table id="table_b35_kkk_sq"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Claim </td><td> Identification number that is generated by the scheduled job that sends the push notification. This number is applied to the **Claim** field to ensure consistency across multiple push scheduled jobs. </td></tr><tr><td> Payload </td><td> Content of the push notification. </td></tr><tr><td> Queue count </td><td> Number of times that the system tried to send the push notification. The status of the push notification relates to its queue count. - If the queue count is 0 for longer than expected, then there are no scheduled jobs that are trying to send the push notification. - If the queue count is greater than 0 and the **Type** is **success**, then you can infer that this is how many times the system tried to send the push notification before finally sending. - If the queue count reaches 10, the system stops trying to send the push notification. The **Type** changes to **failure**. </td></tr><tr><td> Request ID </td><td> Unique identification number for the push notification. Similar to the message ID for an email, the request ID is used as a correlation token for the push notification. </td></tr><tr><td> Type </td><td> Status to indicate whether the push notification has been sent. The Type column can have these values:- **failure**: The message could not be sent. - **pending**: The message is queued for processing. - **success**: The message was successfully sent, although not necessarily received by the mobile device. </td></tr></tbody> </table>**Related topics** [Scheduled jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/c_ScheduledJobs.md)
| title | Push logs |
| description | Consult the push log to track the status of push notifications that are queued to send from your system. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-security/push-log.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | System logsLogsPlatform Security |