Uploading a trusted server certificate

task brazil Updated Sep 10, 2026 1 min read t_UploadATrustedServerCertificate.md
Raw file servicenow.com

By uploading the service provider's trusted server certificate, the instance ensures it is connecting to a valid and secure service.

Before you begin

Role required: admin

About this task

The instance validates outbound Web Service calls by using the certificate provided by the service provider.

Procedure

  1. Create a new Certificate record with the type Trust Store Cert.

  2. Do one of the following actions:

    • Attach the service provider's DER formatted certificate.
    • Copy and paste the service provider's PEM format certificate into the PEM Certificate field.

Parent Topic:Uploading a certificate to an instance

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