Use generative AI skills in ServiceNow Otto for Vault

concept brazil Updated Sep 10, 2026 1 min read using-now-assist-vault.md
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The ServiceNow Otto for Vault application includes the generative AI skills and features that enable you to streamline your administrative workload.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

After you activate skills, they appear in the ServiceNow Otto panel in ServiceNow Vault console.

[Omitted image "vault-dashboard-now-assist.png"] Alt text: Vault console dashboard with the ServiceNow Otto panel highlighted.

By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see Domain separation in the AI Admin Hub console. (Note that global domain is not the same as global scope. For more information, see Exploring Next Experience pickers.)

Parent Topic:ServiceNow Vault

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