Default policies and configurations in ServiceNow Vault

concept brazil Updated Sep 10, 2026 2 min read vault-default-policies-configs.md
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ServiceNow Vault has a set of ready-to-use policies and configurations for selected tools to help you get started quickly.

Note: Default policies and configurations are available only on instances with a ServiceNow Vault subscription.

Defaults help new users get started by providing a baseline of ready-to-use settings. The following tools support default policies and configurations:

How defaults are applied

Default behavior differs by tool:

  • Anonymization

    Default real-time protection policies are added to your instance when you have the Data Privacy plugin and the Vault Console store app installed. These defaults are applied in addition to any existing real-time protection policies. Select Activate on the tool card on the tools page to apply them.

  • Log Export Service

    Default configurations are applied only when no existing Log Export Service configurations exist on your instance. If existing configurations are present, the existing setup applies and no defaults are created. Select Activate on the tool card to apply defaults, or Go to Log Export Service if configurations already exist.

  • Zero Trust Access

    Default step-up authentication policies are created automatically when all of the following conditions are met:

    • A ServiceNow Vault subscription is present on the instance.
    • Both Vault Console and the Zero Trust - Continuous Authentication plugin (com.snc.zero_trust_continuous_authentication) are installed.
    • No existing Zero Trust Access policies are present. If any policy already exists, the default policies aren't created. The default policies protect the following Vault configuration tables: Cryptographic Module [sys_kmf_crypto_module], Encrypted Field Configuration [sys_platform_encryption_configuration], and Module Access Policy [sys_kmf_crypto_caller_policy].

    When a user tries to access one of these tables, the policy requires re-authentication via MFA (multi-factor authentication) for local logins, or redirects SSO users to their identity provider. Maint users are excluded from policy evaluation.

    To review the default policies, select View default policies on the Zero Trust Access tool card.

    Note: A user with the ca_admin role can deactivate or reactivate a default policy. To do so, navigate to All > Continuous Authentication > Policies, select the policy name to open its record, and then select Deactivate or Activate.

View default policies and configurations

Select View default policies or View default configurations on the tool card to review defaults. Selecting a policy or configuration name opens its management page.

Log Export Service version requirement

Default Log Export Service configurations require Log Export Service version 3.5.0 and later. On earlier versions, the Activate option isn't available and the tool card shows Go to Log Export Service instead.

Parent Topic:ServiceNow Vault console dashboard

Related topics

Vault tools and metrics

ServiceNow Vault console dashboard

Keywords vault default policies configurations anonymization log export service
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