Insert a quick message from the full email composer

task brazil Updated Sep 10, 2026 1 min read add-quick-message.md

Raw file servicenow.com

Insert predefined content into email messages from the full email composer.

Before you begin

Role required: email_composer

Procedure

Open a Workspace record in your instance.
Open the Compose Email page by selecting the More actions icon ([Omitted image "x-more-actions-icon.png"] Alt text: More actions icon) and Compose Email.
Apply a quick message from the Agent Assist panel.
1. From the Agent Assist panel, select the Quick Messages icon ([Omitted image "quick-messages-icon-new.png"] Alt text: Quick message icon).
  
  A list of quick messages opens in the Agent Assist panel.
  
  [Omitted image "xs2-quick-messages-tab.png"] Alt text: Quick Messages list
  
  Note: Find the quick messages you need by using the search bar in the Quick Messages list.
2. Add a quick message without viewing its full contents by selecting the Insert icon ([Omitted image "xs2-insert-message-icon.png"] Alt text: Insert icon).
3. Add a quick message after viewing its full contents by selecting a message from the list and selecting Insert.
Apply a quick message from the email footer.
1. From the email footer, select the Apply templates icon ([Omitted image "x-apply-templates-icon.png"] Alt text: Apply templates icon).
  
  A modal opens with different types of templates.
  
  [Omitted image "xs2-email-templates-tab.png"] Alt text: Apply templates modal
2. Select the Quick messages tab.
3. Select a quick message from the list.
  
  Note: Find the quick message you need by using the search bar in the Quick messages tab.
4. Add the template to your email by selecting Insert.

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---
title: Insert a quick message from the full email composer
description: Insert predefined content into email messages from the full email composer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/add-quick-message.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Full email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Insert a quick message from the full email composer

Insert predefined content into email messages from the full email composer.

## Before you begin

Role required: email\_composer

## Procedure

1. Open a Workspace record in your instance.

2. Open the Compose Email page by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3. Apply a quick message from the Agent Assist panel.

1. From the Agent Assist panel, select the Quick Messages icon \(\[Omitted image "quick-messages-icon-new.png"\] Alt text: Quick message icon\).

A list of quick messages opens in the Agent Assist panel.

\[Omitted image "xs2-quick-messages-tab.png"\] Alt text: Quick Messages list

**Note:** Find the quick messages you need by using the search bar in the Quick Messages list.

2. Add a quick message without viewing its full contents by selecting the Insert icon \(\[Omitted image "xs2-insert-message-icon.png"\] Alt text: Insert icon\).

3. Add a quick message after viewing its full contents by selecting a message from the list and selecting **Insert**.

4. Apply a quick message from the email footer.

1. From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

A modal opens with different types of templates.

\[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

2. Select the **Quick messages** tab.

3. Select a quick message from the list.

**Note:** Find the quick message you need by using the search bar in the Quick messages tab.

4. Add the template to your email by selecting **Insert**.