Use keyboard shortcuts for emails

---
title: Use keyboard shortcuts for emails
description: Use keyboard shortcuts to view response templates, drafts, and email templates.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/add-response-templates-shortcut.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use keyboard shortcuts for emails

Use keyboard shortcuts to view response templates, drafts, and email templates.

## Before you begin

Role required: email\_composer

## Procedure

1.  Open a workspace record on your instance.

2.  Open either the mini email composer or the full email composer.

    -   **Open the mini email composer**

        From the Compose section, select the **Email** tab.

    -   **Open the full email composer**

        Select the **More Actions** icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3.  In the email body, enter a keyboard shortcut.

    -   **View response templates**

        Enter `/r`.

    -   **View drafts**

        Enter `/d`.

    -   **View email templates**

        Enter `/e`.

4.  Enter a keyword after the keyboard shortcut to search for a response template, draft, or email template.

5.  Select the action or press the Enter key.