Guided Tour Designer

concept brazil Updated Nov 6, 2026 1 min read guided-tours-designer.md

The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.

Guided Tour Designer (GTD) is a standard feature provided by default, with Guided Tours for any business unit.

Administrators assigned to the guided tour admin role (guided_tour_admin) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively navigating forms, applications, and online portals.

Key feature of GTD

No-code, drag-and-drop interface

GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.
Role-based tours

Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.
On-demand and auto-launch tours

Administers can configure the tour to auto-launch and users can access tours whenever they need them.
Tour insights

Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.

Benefits of GTD

Faster onboarding

Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.
Reduced support cases

Clear instructions and guidance lower the likelihood of users needing help with basic tasks.
Improved productivity

Users can easily locate what they need and complete tasks efficiently.

57 lines · 2.1 KB Wrap lines

---
title: Guided Tour Designer
description: The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/adoption-services/guided-tours-designer.html
release: brazil
product: Adoption Services
classification: adoption-services
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Explore Guided Tours, Guided Tours, Adoption services, Configure user experiences]
---

# Guided Tour Designer

The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.

Guided Tour Designer \(GTD\) is a standard feature provided by default, with Guided Tours for any business unit.

Administrators assigned to the guided tour admin role \(**guided\_tour\_admin**\) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively navigating forms, applications, and online portals.

## Key feature of GTD

- **No-code, drag-and-drop interface**

GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.

- **Role-based tours**

Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.

- **On-demand and auto-launch tours**

Administers can configure the tour to auto-launch and users can access tours whenever they need them.

- **Tour insights**

Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.

## Benefits of GTD

- **Faster onboarding**

Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.

- **Reduced support cases**

Clear instructions and guidance lower the likelihood of users needing help with basic tasks.

- **Improved productivity**

Users can easily locate what they need and complete tasks efficiently.