Using Dynamic Guidance

task brazil Updated Sep 10, 2026 1 min read using-dynamic-guidance.md

Learn how to invoke Dynamic Guidance and use it effectively to enhance your experience.

Before you begin

Role required: sn_dyn_guidance_user and genai_admin

Note: Starting with Dynamic Guidance version 28.4.3, the genai_admin role is automatically included when the sn_dyn_guidance_user role is assigned. The genai_admin role does not grant administrative privileges.

Google must be turned on in AI control tower for Dynamic Guidance to work.

How to use Dynamic Guidance

Procedure

Go to an instance you want help on.
Choose from ServiceNow Otto panel or Help Center as one of the options to launch Dynamic Guidance from.
Follow these steps to invoke Dynamic Guidance via Help Center:
1. Launch Help Center from the instance to find Dynamic Guidance as your voice-enabled guide.
  
  [Omitted image "ads-dynamic-guide.png"] Alt text: Dynamic guidance
2. Select Start.
Follow these steps to invoke Dynamic Guidance from ServiceNow Otto panel:
1. Navigate to ServiceNow Otto panel on your instance.
2. Select Dynamic Guidance.
3. Invoke the help agent from ServiceNow Otto panel via skill named 'Ask Dynamic Guidance for help'.
4. Select Open Dynamic Guidance.
Select Start to enable.
Authorize the users' consent modal for screen sharing and microphone access.

This modal appears for first time users only.
Select Allow to enable access to the browser tab.
Allow and enable voice and screen sharing in browser tabs, when prompted.
Ask your question verbally to hear a conversational response real-time.

Note: The response will be relevant and according to the instance screen you use.
End the conversation when you need and provide a feedback as prompted.
Select Submit to save your response.

Keywords Dynamic guidance use

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---
title: Using Dynamic Guidance
description: Learn how to invoke Dynamic Guidance and use it effectively to enhance your experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/adoption-services/using-dynamic-guidance.html
release: brazil
product: Adoption Services
classification: adoption-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Dynamic guidance use]
breadcrumb: [Dynamic Guidance, Adoption services, Configure user experiences]
---

# Using Dynamic Guidance

Learn how to invoke Dynamic Guidance and use it effectively to enhance your experience.

## Before you begin

Role required: sn\_dyn\_guidance\_user and genai\_admin

**Note:** Starting with Dynamic Guidance version 28.4.3, the genai\_admin role is automatically included when the sn\_dyn\_guidance\_user role is assigned. The genai\_admin role does not grant administrative privileges.

Google must be turned on in AI control tower for Dynamic Guidance to work.

## How to use Dynamic Guidance

## Procedure

1. Go to an instance you want help on.

2. Choose from ServiceNow Otto panel or Help Center as one of the options to launch Dynamic Guidance from.

3. Follow these steps to invoke Dynamic Guidance via Help Center:

1. Launch Help Center from the instance to find Dynamic Guidance as your voice-enabled guide.

\[Omitted image "ads-dynamic-guide.png"\] Alt text: Dynamic guidance

2. Select **Start**.

4. Follow these steps to invoke Dynamic Guidance from ServiceNow Otto panel:

1. Navigate to ServiceNow Otto panel on your instance.

2. Select Dynamic Guidance.

3. Invoke the help agent from ServiceNow Otto panel via skill named 'Ask Dynamic Guidance for help'.

4. Select **Open Dynamic Guidance**.

5. Select **Start** to enable.

6. Authorize the users' consent modal for screen sharing and microphone access.

This modal appears for first time users only.

7. Select **Allow** to enable access to the browser tab.

8. Allow and enable voice and screen sharing in browser tabs, when prompted.

9. Ask your question verbally to hear a conversational response real-time.

**Note:** The response will be relevant and according to the instance screen you use.

10. End the conversation when you need and provide a feedback as prompted.

11. Select **Submit** to save your response.