Hide journal fields

task brazil Updated Sep 10, 2026 1 min read hide-work-notes.md
Raw file servicenow.com

Hide journal fields for forms so that work notes and comments only appear in the Activity stream.

Before you begin

Role required: form_admin

Procedure

  1. Navigate to All > Now Experience Framework > Configuration Settings > UX View Rules Configurations.

  2. From the UX View Rules Configurations list, select a workspace.

    The UX View Rules Configuration record for the workspace opens.

  3. From the Workspace View Rules related list, select a record type.

    The View Rule record for the record type opens.

  4. Select the Form Settings tab.

  5. Select Hide Journal Input Fields.

  6. Select Update.

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