Use email templates in the full email composer

task brazil Updated Sep 10, 2026 1 min read use-email-templates-in-the-compose-email-page.md

Quickly compose emails for common issues by selecting an email template in the Compose Email page instead of manually drafting an email.

Before you begin

Role required: email_composer

Procedure

Open a Workspace record in your instance.
Open the Compose Email page by selecting the More actions icon ([Omitted image "x-more-actions-icon.png"] Alt text: More actions icon) and Compose Email.
Apply an email template from the Agent Assist panel.
1. From the Agent Assist panel, select the Email Templates icon ([Omitted image "email-templates-icon.png"] Alt text: Email Templates icon).
  
  A list of response templates opens in the Agent Assist panel.
  
  [Omitted image "xs2-email-templates-panel.png"] Alt text: Email Templates list
  
  Note: Find the email template you need by using the search bar in the Email Templates list.
2. Select an email template from the Email Templates panel.
3. Select the More actions icon ([Omitted image "menu-icon.png"] Alt text: Menu icon), and select Apply Template.
Apply an email template from the email footer.
1. From the email footer, select the Apply templates icon ([Omitted image "x-apply-templates-icon.png"] Alt text: Apply templates icon).
  
  A modal opens with different types of templates.
  
  [Omitted image "xs2-email-templates-tab.png"] Alt text: Apply templates modal
2. Select the Email templates tab.
3. Select an email template from the list.
  
  Note: Find the email template you need by using the search bar in the Email templates tab.
  
  A preview of the selected email template opens.
4. Add the template to your email by selecting Apply.

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---
title: Use email templates in the full email composer
description: Quickly compose emails for common issues by selecting an email template in the Compose Email page instead of manually drafting an email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/use-email-templates-in-the-compose-email-page.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Full email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---

# Use email templates in the full email composer

Quickly compose emails for common issues by selecting an email template in the Compose Email page instead of manually drafting an email.

## Before you begin

Role required: email\_composer

## Procedure

1. Open a Workspace record in your instance.

2. Open the Compose Email page by selecting the More actions icon \(\[Omitted image "x-more-actions-icon.png"\] Alt text: More actions icon\) and **Compose Email**.

3. Apply an email template from the Agent Assist panel.

1. From the Agent Assist panel, select the Email Templates icon \(\[Omitted image "email-templates-icon.png"\] Alt text: Email Templates icon\).

A list of response templates opens in the Agent Assist panel.

\[Omitted image "xs2-email-templates-panel.png"\] Alt text: Email Templates list

**Note:** Find the email template you need by using the search bar in the Email Templates list.

2. Select an email template from the Email Templates panel.

3. Select the More actions icon \(\[Omitted image "menu-icon.png"\] Alt text: Menu icon\), and select **Apply Template**.

4. Apply an email template from the email footer.

1. From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).

A modal opens with different types of templates.

\[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal

2. Select the **Email templates** tab.

3. Select an email template from the list.

**Note:** Find the email template you need by using the search bar in the Email templates tab.

A preview of the selected email template opens.

4. Add the template to your email by selecting **Apply**.