Insert a quick message from the mini email composer
task brazil Updated Sep 10, 2026 1 min read use-quick-message-mini-composer.md
Insert predefined content into email messages from the mini email composer.
Before you begin
Role required: email_composer
Procedure
-
Open a Workspace record in your instance.
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Open the mini email composer by selecting the Email tab under the Compose panel.
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From the email footer, select the Apply templates icon ([Omitted image "x-apply-templates-icon.png"] Alt text: Apply templates icon).
A modal opens with different types of templates.
[Omitted image "xs2-email-templates-tab.png"] Alt text: Apply templates modal
-
Select the Quick messages tab.
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Select a quick message from the list.
Note: Find the quick message you need by using the search bar in the Quick messages tab.
-
Add the template to your email by selecting Insert.
42 lines · 1.3 KB
---
title: Insert a quick message from the mini email composer
description: Insert predefined content into email messages from the mini email composer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/use-quick-message-mini-composer.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mini email composer, Emails, Use, Configurable Workspace UI, Configure UIs and portals, Configure user experiences]
---
# Insert a quick message from the mini email composer
Insert predefined content into email messages from the mini email composer.
## Before you begin
Role required: email\_composer
## Procedure
1. Open a Workspace record in your instance.
2. Open the mini email composer by selecting the **Email** tab under the Compose panel.
3. From the email footer, select the Apply templates icon \(\[Omitted image "x-apply-templates-icon.png"\] Alt text: Apply templates icon\).
A modal opens with different types of templates.
\[Omitted image "xs2-email-templates-tab.png"\] Alt text: Apply templates modal
4. Select the **Quick messages** tab.
5. Select a quick message from the list.
**Note:** Find the quick message you need by using the search bar in the Quick messages tab.
6. Add the template to your email by selecting **Insert**.
| title | Insert a quick message from the mini email composer |
| description | Insert predefined content into email messages from the mini email composer. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/platform-user-interface/use-quick-message-mini-composer.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Mini email composerEmailsUseConfigurable Workspace UIConfigure UIs and portalsConfigure user experiences |