View the server response time

task brazil Updated Sep 10, 2026 1 min read view-server-response-time.md

View the server response times that are associated with your Next Experience instance by using the client interaction table.

Before you begin

Role required: admin

Procedure

Navigate to All > System Logs > Client Interactions.
Select the personalized list icon ( [Omitted image "PersonalizeListIcon.png"] Alt text: Personalize list icon.) within the Unified Navigation banner frame.
Select the Interaction ID from the Available column and move it to the Selected column.
Select OK.

The client interaction table reloads to show the changes.
Copy the interaction ID for the URL that you want to investigate.
From the filter navigator, enter syslog_transaction.list in the search field.
From the transaction table, select the personalize list icon [Omitted image "PersonalizeListIcon.png"] Alt text:, within the banner frame.
From the Available column, select the Client Interaction ID and move it to the Selected column.
Select OK.
In the Transaction log list, select the Client Interaction ID and paste the interaction ID into the Search field.
Press Enter.

The server response times for that particular interaction are displayed.

Parent Topic:Instance performance in Next Experience

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---
title: View the server response time
description: View the server response times that are associated with your Next Experience instance by using the client interaction table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/platform-user-interface/view-server-response-time.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Instance performance, Configure, Next Experience UI, Configure UIs and portals, Configure user experiences]
---

# View the server response time

View the server response times that are associated with your Next Experience instance by using the client interaction table.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **System Logs** &gt; **Client Interactions**.

2. Select the personalized list icon \( \[Omitted image "PersonalizeListIcon.png"\] Alt text: Personalize list icon.\) within the Unified Navigation banner frame.

3. Select the Interaction ID from the Available column and move it to the Selected column.

4. Select **OK**.

The client interaction table reloads to show the changes.

5. Copy the interaction ID for the URL that you want to investigate.

6. From the filter navigator, enter `syslog_transaction.list` in the search field.

7. From the transaction table, select the personalize list icon \[Omitted image "PersonalizeListIcon.png"\] Alt text:, within the banner frame.

8. From the Available column, select the Client Interaction ID and move it to the Selected column.

9. Select **OK**.

10. In the Transaction log list, select the Client Interaction ID and paste the interaction ID into the **Search** field.

11. Press **Enter**.

The server response times for that particular interaction are displayed.

**Parent Topic:**[Instance performance in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/measuring-performance-next-experience.md)