Affected customers list columns

---
title: Affected customers list columns
description: Column details for the Affected customer section in a Customer tab.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/proactive-service-exp-workflows/product-support-for-technology/affected-customer-list-columns.html
release: brazil
product: Product Support for Technology
classification: product-support-for-technology
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Proactive Service Experience Workflows, Product Support for Technology]
---

# Affected customers list columns

Column details for the Affected customer section in a Customer tab.

|Column name|Description|
|-----------|-----------|
|Account|Name of the impacted customer account.|
|Contract value|Total contract value of the account.|
|Account escalated|Indicates whether the account has any proactive cases.|
|Reactive cases|Number of reactive cases associated with the impacted account.|
|Proactive record|Proactive case record that is associated with the account.|
|Communication sent|Indicates whether communication was sent to the customer regarding their issue.|
|Critical affected services|Number of affected services.|
|Major record|Major case record that is associated with the account.|

|Column name|Description|
|-----------|-----------|
|Consumer|Name of the impacted consumer account.|
|Communication sent|Indicates whether communication was sent to the consumer regarding their issue.|
|Reactive cases|Number of reactive cases associated with the impacted consumer account.|
|Proactive case|Proactive case record that is associated with the consumer account.|
|Contract value|Total contract value of the consumer account.|

**Parent Topic:**[Product Support for Technology reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.md)