Add users to Proactive Service Experience Workflows assignment groups
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.
Before you begin
Role required: admin
About this task
The Incident Escalation Policy decision table evaluates conditions such as current stage, category, and subcategory in the incident or change record and determines the next escalation stage. Add user roles to escalation stages by updating the assignment groups.
Procedure
-
Navigate to All > User Administration > Groups.
-
Select the group name.
The assignment groups are:
- Network Coordinators
- L1 Network Engineering
- L2 Network Engineering
- L3 Network Engineering
-
In the Group Members related list, select Edit.
-
Select one or more names in the Collection list.
-
Select Add.
-
Select Save.
Result
The selected users are added to the assignment group and can resolve network-initiated issues at their escalation level.
Parent Topic:Set up your environment
---
title: Add users to Proactive Service Experience Workflows assignment groups
description: Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html
release: brazil
product: Product Support for Technology
classification: product-support-for-technology
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up your environment, Configure, Proactive Service Experience Workflows, Product Support for Technology]
---
# Add users to Proactive Service Experience Workflows assignment groups
Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.
## Before you begin
Role required: admin
## About this task
The Incident Escalation Policy decision table evaluates conditions such as current stage, category, and subcategory in the incident or change record and determines the next escalation stage. Add user roles to escalation stages by updating the assignment groups.
## Procedure
1. Navigate to **All** > **User Administration** > **Groups**.
2. Select the group name.
The assignment groups are:
- Network Coordinators
- L1 Network Engineering
- L2 Network Engineering
- L3 Network Engineering
3. In the Group Members related list, select **Edit**.
4. Select one or more names in the Collection list.
5. Select **Add**.
6. Select **Save**.
## Result
The selected users are added to the assignment group and can resolve network-initiated issues at their escalation level.
**Parent Topic:**[Set up your environment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/proactive-service-exp-workflows/product-support-for-technology/set-up-environment-psew.md)
| title | Add users to Proactive Service Experience Workflows assignment groups |
| description | Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html |
| release | brazil |
| product | Product Support for Technology |
| classification | product-support-for-technology |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Set up your environmentConfigureProactive Service Experience WorkflowsProduct Support for Technology |