Configuring Product Support for Technology

concept brazil Updated Sep 10, 2026 1 min read configure-technology-product-support-case.md

Learn how to install and configure the Product Support for Technology application.

Activation information

The Product Support for Technology application (sn_tech_support) is available from the ServiceNow Store.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Plugin requirements

You must install the following plugins to start working on the Product Support for Technology application.

Customer Service Case Types (com.snc.csm_case_types)
Customer Service Install Base Management (com.snc.install_base)
Customer Service Case Action Status(com.snc.csm_action_status)
playbook for Customer Service Problem Management (com.sn_csm_playbook)
Customer Service Problem Management agent workspace (com.snc.uib.csm_agent_workspace)
Customer Service with Service Management(com.sn_cs_sm)
Customer Service with Request Management(com.sn_cs_sm_request)
Customer Service Case Digest (com.sn_csm_case_digest)
Product Catalog Management Core (com.sn_prd_pm)
Service Test Management (com.sn_st_mgmt)

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---
title: Configuring Product Support for Technology
description: Learn how to install and configure the Product Support for Technology application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/proactive-service-exp-workflows/product-support-for-technology/configure-technology-product-support-case.html
release: brazil
product: Product Support for Technology
classification: product-support-for-technology
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Technology Product Support Case, Product Support for Technology]
---

# Configuring Product Support for Technology

Learn how to install and configure the Product Support for Technology application.

## Activation information

The Product Support for Technology application \(sn\_tech\_support\) is available from the ServiceNow Store.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Plugin requirements

You must install the following plugins to start working on the Product Support for Technology application.

-   Customer Service Case Types \(com.snc.csm\_case\_types\)
-   Customer Service Install Base Management \(com.snc.install\_base\)
-   Customer Service Case Action Status\(com.snc.csm\_action\_status\)
-   playbook for Customer Service Problem Management \(com.sn\_csm\_playbook\)
-   Customer Service Problem Management agent workspace \(com.snc.uib.csm\_agent\_workspace\)
-   Customer Service with Service Management\(com.sn\_cs\_sm\)
-   Customer Service with Request Management\(com.sn\_cs\_sm\_request\)
-   Customer Service Case Digest \(com.sn\_csm\_case\_digest\)
-   Product Catalog Management Core \(com.sn\_prd\_pm\)
-   Service Test Management \(com.sn\_st\_mgmt\)