Employee Slate for ITSM release notes

---
title: Employee Slate for ITSM release notes
description: The ServiceNow Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by version.Getting email notifications for walk-in visit or subscription status were added in Employee Slate for ITSM in this release.Get walk-in IT support or book a tech lounge appointment without leaving the employee home page. Ask Otto to describe your issue in natural language and get routed to self-help or a booking.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/itsm-employeeslate-moveworks-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Employee Slate for ITSM release notes

The ServiceNow® Employee Slate for ITSM application surfaces active outages and degradations for employees. It also lets employees check in for walk-in IT help or book an appointment. See the following sections for release notes by version.

## About Employee Slate for ITSM

-   View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page.
-   Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service.
-   Ask Otto to summarize current active outages directly from the home page banner.
-   Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots.
-   Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking.

See [Employee Slate for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/employee-works-itsm.md) for more information.

## Activation and other requirements

-   **Activation information**

    Employee Slate for ITSM is available with activation of the ITSM Employee Slate for Moveworks plugin. For details, see [Configure Employee Slate for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/configure-employeeworks-itsm.md).


**Parent Topic:**[IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/it-service-management-rn-landing.md)

## Brazil Patch 1 and Version 2.1

Getting email notifications for walk-in visit or subscription status were added in Employee Slate for ITSM in this release.

### What's new

-   **[Use Employee Slate for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/use-employee-works-itsm.md)**
    -   Send email notifications to keep you updated on your walk-in visit.
    -   Send email notifications when a user subscribes to a service to keep them informed of the subscription status.

## Brazil Patch 0 and Version 2.0

Get walk-in IT support or book a tech lounge appointment without leaving the employee home page. Ask Otto to describe your issue in natural language and get routed to self-help or a booking.

### What's new

-   **[Tech Lounge services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/use-employee-works-itsm.md)**

    Check tech lounge status, join a walk-in queue, or book an appointment using the Tech Lounge page.

-   **[Conversational assisted booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/use-employee-works-itsm.md)**

    Complete a tech lounge appointment booking or reach the walk-up experience by making a request to Otto in natural language.