Order Management release notes

---
title: Order Management release notes
description: The ServiceNow Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. See the following sections for release notes by version.The October 2026 release includes enhancements for creating new orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/order-management-rn.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Sales Customer Relationship Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Order Management release notes

The ServiceNow® Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. See the following sections for release notes by version.

## About Order Management

-   Create and implement enrichment flows that the system applies during order orchestration.
-   Configure jeopardy management rules to monitor fulfillment tasks and alert managers when tasks are at risk.
-   Detect errors or exceptions during order processing and take corrective actions to improve SLA compliance and expedite order processing.
-   Create and track orders via the workspace, or import orders from third-party systems.
-   Speed up fulfillment with orchestration workflows driven by an advanced product catalog using the order orchestration UI.
-   Enable post-sale support and drive customer satisfaction by effectively managing customer requests for disconnecting, suspending, or resuming products or services.

See [Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/explore-order-management.md) for more information.

## Activation and other requirements

-   **Activation information**

    Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/sales-order-management-rn-landing.md)

## Version 16.4.1

The October 2026 release includes enhancements for creating new orders.

### What's new

-   **[Order creation for buyer organizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/order-management/som-create-product-order.md)**

    Enable users to create and manage orders for a buyer organization. Two new fields have been added: Buyer Organization and Buyer Organization Member. Buyer Organization captures the name of the organization for which the order is created and Buyer Organization Member is the employee for whom the order is created.

-   **[Order capture AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-order-capture-ai-agent.md)**

    Automate order creation from multiple sources including completed quotes, Excel attachments, and email documents. The Order Assist Agent intelligently matches products using Catalog AI Search, extracts details from Zoom transcripts, and automatically splits orders by delivery location. The Order capture AI agent can also perform order reprocessing, multi-source line creation via natural language, and quote data preservation.