Browser requirements for all Brazil features and products

---
title: Browser requirements for all Brazil features and products
description: Cumulative release notes summary on browser requirements for Brazil features and products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/rn-summary-browser-reqs.html
release: brazil
topic_type: reference
last_updated: "2026-11-04"
reading_time_minutes: 2
breadcrumb: [Release notes summaries for Brazil features, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Browser requirements for all Brazil features and products

Cumulative release notes summary on browser requirements for Brazil features and products.

Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.

<table id="rn-summary-browser-table" class="custom-rows"><thead><tr><th class="filter">

Application or feature

</th><th>

Details

</th></tr></thead><tbody><tr><td>

AI Agent Studio

</td><td>

AI agents and AI Agent Studio support various browsers, including Google Chrome and Microsoft Edge. AI agents and AI Agent Studio aren't supported in Internet Explorer.

</td></tr><tr><td>

AI Desktop Actions

</td><td>

-   ****

ServiceNow Otto AI agents support various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto AI agents aren't supported in Internet Explorer.


</td></tr><tr><td>

AI Search

</td><td>

-   ****

For optimal performance, use AI Search in the latest release of Google Chrome or Mozilla Firefox. AI Search doesn’t support Internet Explorer.


</td></tr><tr><td>

Agent experience for CSM

</td><td>

-   ****

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in [Browser support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/browser-support.md).


</td></tr><tr><td>

Data Management for CSM

</td><td>

-   ****

Starting with the Brazil release, data management for Customer Service Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/browser-support.md).


</td></tr><tr><td>

Data Privacy and Discovery

</td><td>

-   ****

For optimal performance with Data Privacy and Discovery features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all interactive features.


</td></tr><tr><td>

Digital End-User Experience

</td><td>

Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable the DEX browser extension](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/enable-dex-browser-extension.md).

</td></tr><tr><td>

Domain Separation

</td><td>

-   ****

For optimal performance with Domain Separation features, use the latest release of Chrome, Firefox, or Safari. Internet Explorer is not supported. Modern browsers with JavaScript enabled are required for all administrative and policy configuration interfaces.


</td></tr><tr><td>

External Content Connectors

</td><td>

-   ****

For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported.


</td></tr><tr><td>

Firewall Audits and Reporting

</td><td>

-   ****

Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance.


</td></tr><tr><td>

Kubernetes Visibility Agent \(KVA\)

</td><td>

-   ****

Use the latest version of Chrome, Firefox, Safari, or Edge for optimal performance when accessing the Kubernetes explorer dashboard.


</td></tr><tr><td>

Next Experience

</td><td>

-   ****

Next Experience doesn’t support Internet Explorer 11. The iOS version of Firefox is also not supported.


</td></tr><tr><td>

Self-service and omnichannel engagement for CSM

</td><td>

-   ****

The WebRTC voice call widget is not supported on mobile browsers.


</td></tr><tr><td>

ServiceNow Otto for Virtual Agent

</td><td>

-   ****

Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/browser-support.md).


</td></tr><tr><td>

Table Builder

</td><td>

-   ****

Internet Explorer isn't supported.


</td></tr><tr><td>

Workforce Optimization for CSM

</td><td>

-   ****

ServiceNow workspaces don’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/browser-support.md).


</td></tr><tr><td>

Zing text indexing and search engine

</td><td>

-   ****

For optimal performance, use Zing text indexing and search engine in the latest release of Google Chrome or Mozilla Firefox. Zing text indexing and search engine doesn’t support Internet Explorer.


</td></tr></tbody>
</table>**Parent Topic:**[Release notes summaries for Brazil features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/release-notes-summaries.md)