Service Portal release notes

topic brazil Updated Sep 10, 2026 1 min read service-portal-rn.md
Raw file servicenow.com

The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with a modular portal framework. Service Portal was enhanced and updated in the Brazil release.

What's new

  • Enable identifier-first login in Service Portal

    Use an identifier-first login authentication method in Service Portal where the authentication path is determined by the username or email entered, and evaluated against configured identifier-first login policies.

Parent Topic:ServiceNow AI Platform user interface release notes

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