Retail Strategic Portfolio Management Suite release notes

topic brazil Updated Oct 5, 2026 1 min read spm-retail-rn.md
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The ServiceNow® Retail Strategic Portfolio Management Suite application helps retail organizations plan, manage, and track store life cycle projects such as new store openings, closures, refurbishments, relocations, and technology refreshes.

About Retail Strategic Portfolio Management Suite

  • Plan, execute, and track store life cycle projects including new store openings, closures, refurbishments, relocations, and technology refreshes using a single workspace.
  • Apply predefined project templates and retail-specific project fields to standardize how every store project is structured and tracked across the portfolio.
  • Guide project teams through each store scenario using stage-gate playbooks with embedded approvals, exit criteria, and activity sequences.
  • Gain portfolio-level visibility across all store projects with consistent milestone tracking and automatic status rollups.
  • Make project tasks visible to store teams so that headquarters and store personnel collaborate on the same platform.

See Retail Strategic Portfolio Management Suite for more information.

Activation and other requirements

  • Activation information

    The Retail Strategic Portfolio Management Suite application (sn_spm_retail) is available on the ServiceNow® Store. Install the application to activate it on your instance.

  • Additional requirements

    Before installing Retail Strategic Portfolio Management Suite, install the following applications from the ServiceNow® Store:

    • Enterprise-Wide Deployment (sn_spm_ewd)
    • Project Workspace (sn_pw)
    • Business Location (app-business-location)
    • Customer Service (app-csm-ppm)

Parent Topic:Strategic Portfolio Management release notes

Version 2.0.4

Added My Retail Project Tasks widget to Employee Slate, giving you a direct visibility into their assigned customer project tasks without leaving their dashboard.

What's new

Keywords SPM RetailRetail Strategic Portfolio Management Suitestore life cycleretail project managementplaybooksSPM RetailEmployee SlateMy Retail Project Tasks widgetcustomer project tasks
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