Upgrade tools and resources

---
title: Upgrade tools and resources
description: Learn about ServiceNow products and tools that can improve your upgrade experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/upgrade-tools.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Prepare your upgrade, Brazil release notes]
---

# Upgrade tools and resources

Learn about ServiceNow products and tools that can improve your upgrade experience.

## Products

Use these ServiceNow products to automate parts of your upgrade testing and manage your upgrades from one central place.

-   **[Automated Test Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/automated-test-framework.md)**

    The Automated Test Framework \(ATF\) enables you to create and run automated tests to confirm that your instance works after making a change. For example, after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results to identify the changes that caused the failure and the changes that you should review.

    **Note:** By default, the system property to run automated tests is disabled to prevent you from accidentally running them on a production system. Run tests only on development, test, and other non-production instances to avoid data corruption and outage.

-   **[Upgrade Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/uc-landing-page.md)**

    Use ServiceNow® Upgrade Center to plan and manage your upgrades. Use the Upgrade Preview module to explore different release versions available to you and gain insights about the experience of an upgrade without actually upgrading your instance. You can also monitor the status of any ongoing upgrade and view the summary of your latest upgrade with the new Upgrade Monitor module. The Upgrade Center also features an Upgrade visual task board \(VTB\) to manage post-upgrade skips. A separate Upgrade History module can be used to view all your past upgrades.

    \[Omitted image "upgrade-center.png"\] Alt text: Upgrade Center


## Upgrade tools

In addition to upgrade-related products, you can also use ServiceNow's upgrade tools.

-   **[Now Support upgrade assist](https://support.servicenow.com/kb_view.do?sysparm_article=KB0788171)**

    Stay current by automating your ServiceNow upgrades. Use an automated service to offload upgrade scheduling tasks.

-   **[Known Error portal](https://support.servicenow.com/kb_view.do?sysparm_article=KB0597477)**

    Review a list of known issues in selected patch release versions.

-   **Sample upgrade project plans**

    The [Upgrade planning checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/upgrades-planning-checklist.md) provides a quick look at the steps in an upgrade. If you'd like to track your upgrade progress in Excel, PDF, or Microsoft Project, you can download these sample project plans to get started.

    -   [PDF](https://downloads.docs.servicenow.com/enus/paris/upgrade/servicenow-upgrade-planning-checklist.pdf)
    -   [Excel](https://downloads.docs.servicenow.com/enus/paris/upgrade/servicenow_upgrade_sample_project_plan_v1.0.xlsx)
    -   [MPP](https://downloads.docs.servicenow.com/enus/paris/upgrade/servicenow_upgrade_sample_project_plan_v1.0.mpp)

## Best practices

Visit the ServiceNow Customer Success Center website for information on upgrade value and best practices.

-   **[Upgrade value calculator](https://www.servicenow.com/success/value-calculator-upgrades.html)**

    Determine the potential business value of staying current with ServiceNow upgrades.

-   **[Playbook: Upgrade quickly and maintain platform health](https://www.servicenow.com/success/playbook/upgrade-fast.html)**

    Use upgrade processes and tools to conduct your upgrades, and learn how to make changes to your baseline system when required.

-   **[Balance value and risk with platform customizations](https://www.servicenow.com/success/playbook/innovate-at-scale.html)**

    Learn when and how to customize your instance to maximize value and minimize upgrade impact.


## Resources

-   **[ServiceNow Customer Success Center](https://www.servicenow.com/success.html)**

    Browse prescriptive content and tools such as playbooks, checklists, and quick answers to gain more value from your ServiceNow implementation.

-   **[Expert services](https://www.servicenow.com/services/expert-services.html)**

    Connect with a ServiceNow expert who will help you apply best practices and tools to upgrade to the most recent ServiceNow innovations.