Workforce Optimization for ITSM release notes

topic brazil Updated Sep 10, 2026 1 min read workforce-optimization-for-itsm-rn-2026-09.md

The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Brazil release, but it will be deprecated in a future release.

Plugin information

Plugins planned for deprecation

Workforce Optimization for ITSM (com.snc.wfo_itsm): Planned for deprecation in a future release. There is no replacement for this plugin.

This plugin includes the following:
- Workforce Optimization for ITSM Configurable Workspace (com.snc.sn_wfo_cfg_itsm): Planned for deprecation in a future release. There is no replacement for this plugin.
- User Surveys in Workforce Optimization for ITSM (com.snc.sn_wfo_usersurveys): Planned for deprecation in a future release. There is no replacement for this plugin.
- Skills Review in Workforce Optimization for ITSM (com.snc.sn_wfo_skill_review): Planned for deprecation in a future release. There is no replacement for this plugin.
- Work Scheduler in Workforce Optimization for ITSM (com.snc.sn_wfo_work_sched): Planned for deprecation in a future release. There is no replacement for this plugin.
For more details on deprecation, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Parent Topic:IT Service Management release notes

Keywords Workforce Optimization for ITSMplugin deprecationIT team managementworkforce monitoringsn\_wfo\_cfg\_itsmsn\_wfo\_usersurveysUser SurveysConfigurable WorkspaceBrazil release

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---
title: Workforce Optimization for ITSM release notes
description: The ServiceNow Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Brazil release, but it will be deprecated in a future release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/release-notes/workforce-optimization-for-itsm-rn-2026-09.html
release: brazil
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Workforce Optimization for ITSM, plugin deprecation, IT team management, workforce monitoring, sn\_wfo\_cfg\_itsm, sn\_wfo\_usersurveys, User Surveys, Configurable Workspace, Brazil release]
breadcrumb: [IT Service Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Workforce Optimization for ITSM release notes

## Plugin information

- **Plugins planned for deprecation**

Workforce Optimization for ITSM \(com.snc.wfo\_itsm\): Planned for deprecation in a future release. There is no replacement for this plugin.

This plugin includes the following:

- Workforce Optimization for ITSM Configurable Workspace \(com.snc.sn\_wfo\_cfg\_itsm\): Planned for deprecation in a future release. There is no replacement for this plugin.

- User Surveys in Workforce Optimization for ITSM \(com.snc.sn\_wfo\_usersurveys\): Planned for deprecation in a future release. There is no replacement for this plugin.

- Skills Review in Workforce Optimization for ITSM \(com.snc.sn\_wfo\_skill\_review\): Planned for deprecation in a future release. There is no replacement for this plugin.

- Work Scheduler in Workforce Optimization for ITSM \(com.snc.sn\_wfo\_work\_sched\): Planned for deprecation in a future release. There is no replacement for this plugin.

For more details on deprecation, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

**Parent Topic:**[IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/release-notes/it-service-management-rn-landing.md)