Ask HQ a question from your AI assistant

task brazil Updated Sep 23, 2026 1 min read rahi-retail-ask-hq-question-ai-assistant.md

Get an official answer from HQ about store policy, process, or operations by raising a store inquiry case from your AI assistant.

Before you begin

Your AI assistant must be connected to the Retail MCP Server, and you must be a member of a store.

Role required: sn_rtl_stre_servcs.contributor, and sn_retail.associate_contributor or sn_retail.associate_fulfiller

About this task

Ask your question the way you normally would, for example, "What are the holiday trading hours?" or "Who approves overtime?" For a problem with equipment, see Report a broken device from your AI assistant.

Procedure

In your AI assistant, ask your question for HQ.
If you belong to more than one store, tell the assistant which store the question is for.
Confirm or change the priority that the assistant proposes.
Review the question as the assistant will send it to HQ, and confirm that it should create the case.
Optional: To attach supporting files, open the attachment link that the assistant gives you.

Result

A store inquiry case is created, and the assistant gives you the case number and state. An HQ agent answers the case.

What to do next

To see HQ's answer or reply to a question from HQ, see Track and update your cases from your AI assistant.

Parent Topic:Retail MCP Server

Related topics

Retail MCP Server

Manage store inquiries

Keywords store inquiryAI assistantRetail MCP ServerHQ question

58 lines · 2.6 KB Wrap lines

---
title: Ask HQ a question from your AI assistant
description: Get an official answer from HQ about store policy, process, or operations by raising a store inquiry case from your AI assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-ask-hq-question-ai-assistant.html
release: brazil
topic_type: task
last_updated: "2026-09-23"
reading_time_minutes: 1
keywords: [store inquiry, AI assistant, Retail MCP Server, HQ question]
breadcrumb: [Retail MCP Server, ServiceNow Otto for Retail Service Management \(RSM\), Retail]
---

# Ask HQ a question from your AI assistant

Get an official answer from HQ about store policy, process, or operations by raising a store inquiry case from your AI assistant.

## Before you begin

Your AI assistant must be connected to the Retail MCP Server, and you must be a member of a store.

Role required: sn\_rtl\_stre\_servcs.contributor, and sn\_retail.associate\_contributor or sn\_retail.associate\_fulfiller

## About this task

Ask your question the way you normally would, for example, "What are the holiday trading hours?" or "Who approves overtime?" For a problem with equipment, see [Report a broken device from your AI assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-report-device-issue-ai-assistant.md).

## Procedure

1. In your AI assistant, ask your question for HQ.

2. If you belong to more than one store, tell the assistant which store the question is for.

3. Confirm or change the priority that the assistant proposes.

4. Review the question as the assistant will send it to HQ, and confirm that it should create the case.

5. Optional: To attach supporting files, open the attachment link that the assistant gives you.

## Result

A store inquiry case is created, and the assistant gives you the case number and state. An HQ agent answers the case.

## What to do next

To see HQ's answer or reply to a question from HQ, see [Track and update your cases from your AI assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-track-update-case-ai-assistant.md).

**Parent Topic:**[Retail MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-mcp-server-overview.md)

**Related topics**

[Retail MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-mcp-server-overview.md)

[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-manage-store-inquiries.md)