Components installed with Retail customer complaint

reference brazil Updated Sep 10, 2026 1 min read rahi-retail-components-customer-complaint.md

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Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

Plugins installed with Retail customer complaint

Plugin Name	Description	Plugin Dependencies
Retail Customer Complaint [com.sn_rtl_cs_cmplnt]	The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.	com.sn_customerservice com.sn_retail_core

Plugin Name

Description

Plugin Dependencies

Retail Customer Complaint

[com.sn_rtl_cs_cmplnt]

The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.

com.sn_customerservice
com.sn_retail_core

## Roles installed with Retail Customer Complaint

Role	Description	Contains roles
sn_rtl_cs_cmplnt.agent	Create, update, and resolve retail complaint cases.	sn_retail.support_agent
sn_rtl_cs_cmplnt.agent_manager	Create, update, resolve, and manage retail complaint cases.	sn_rtl_cs_cmplnt.agent sn_customerservice_manager

**Parent Topic:**[Components installed with plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-components-installed-with-plugins.md)

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---
title: Components installed with Retail customer complaint
description: Certain roles and dependencies must be considered when using the Retail customer complaint plugin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-components-customer-complaint.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Components installed with plugins, Reference, Retail]
---

# Components installed with Retail customer complaint

Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

## Plugins installed with Retail customer complaint

<table id="table_a3t_sxr_1cc"><thead><tr><th>

Plugin Name

</th><th>

Description

</th><th>

Plugin Dependencies

</th></tr></thead><tbody><tr><td>

Retail Customer Complaint

 \[com.sn\_rtl\_cs\_cmplnt\]

</td><td>

The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.

</td><td>

-   com.sn\_customerservice
-   com.sn\_retail\_core

</td></tr></tbody>
</table>## Roles installed with Retail Customer Complaint

<table id="table_e44_1yr_1cc"><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

sn\_rtl\_cs\_cmplnt.agent

</td><td>

Create, update, and resolve retail complaint cases.

</td><td>

sn\_retail.support\_agent

</td></tr><tr><td>

sn\_rtl\_cs\_cmplnt.agent\_manager

</td><td>

Create, update, resolve, and manage retail complaint cases.

</td><td>

-   sn\_rtl\_cs\_cmplnt.agent
-   sn\_customerservice\_manager

</td></tr></tbody>
</table>**Parent Topic:**[Components installed with plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-components-installed-with-plugins.md)