Components installed with Smart Assessments for CSM

reference brazil Updated Jun 5, 2026 1 min read rahi-retail-components-smart-assessments.md

Smart Assessment support in Customer Service Management (CSM) and Field Service Management (FSM) workspaces provides a unified experience for creating, configuring, and viewing assessment templates and instances.

The following enhancements are available in these workspaces:

Smart Assessment functionality is available in Customer Service Management (CSM) and Field Service Management (FSM) workspaces.
Users can create Smart Assessment templates by using a modal dialog within the workspace experience.
The Template Overview page is available in CSM and FSM workspaces for defining and managing Smart Assessment questions.
Interoperability configurations enable the Template Overview experience from the Smart Assessment workspace to be reused in CSM and FSM workspaces.
The integration supports the complete Smart Assessment template creation workflow within CSM and FSM workspaces.
A dedicated Smart Assessment Instance record page variant is available in CSM and FSM configurable workspaces.
The Smart Assessment Instance record page enables users to view Smart Assessment instance details within the workspace experience.

Parent Topic:Components installed with plugins

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---
title: Components installed with Smart Assessments for CSM
description: Smart Assessment support in Customer Service Management \(CSM\) and Field Service Management \(FSM\) workspaces provides a unified experience for creating, configuring, and viewing assessment templates and instances.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-components-smart-assessments.html
release: brazil
topic_type: reference
last_updated: "2026-06-05"
reading_time_minutes: 1
breadcrumb: [Components installed with plugins, Reference, Retail]
---

# Components installed with Smart Assessments for CSM

Smart Assessment support in Customer Service Management \(CSM\) and Field Service Management \(FSM\) workspaces provides a unified experience for creating, configuring, and viewing assessment templates and instances.

The following enhancements are available in these workspaces:

-   Smart Assessment functionality is available in Customer Service Management \(CSM\) and Field Service Management \(FSM\) workspaces.
-   Users can create Smart Assessment templates by using a modal dialog within the workspace experience.
-   The Template Overview page is available in CSM and FSM workspaces for defining and managing Smart Assessment questions.
-   Interoperability configurations enable the Template Overview experience from the Smart Assessment workspace to be reused in CSM and FSM workspaces.
-   The integration supports the complete Smart Assessment template creation workflow within CSM and FSM workspaces.
-   A dedicated Smart Assessment Instance record page variant is available in CSM and FSM configurable workspaces.
-   The Smart Assessment Instance record page enables users to view Smart Assessment instance details within the workspace experience.

**Parent Topic:**[Components installed with plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-components-installed-with-plugins.md)