Filter your In-store operations cases and tasks in Retail Mobile

---
title: Filter your In-store operations cases and tasks in Retail Mobile
description: Use the filter within Retail Mobile to limit displayed cases or tasks based on specified keywords.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/retail-industry/rahi-retail-filter-cases-tasks.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Fulfill In-store operations cases and tasks in Retail Mobile, Manage store plans, Retail]
---

# Filter your In-store operations cases and tasks in Retail Mobile

Use the filter within Retail Mobile to limit displayed cases or tasks based on specified keywords.

## Before you begin

Role required: sn\_rtl\_instore\_ops.manager or sn\_rtl\_instore\_ops.associate

## Procedure

1.  In **Retail Mobile**, select **My Work**.

2.  Select the **Filter** icon.

3.  Choose a filter type:

    -   All - Filters both cases and tasks.
    -   Cases - Filters only cases.
    -   Tasks - Filters only tasks.
4.  Enter your filter criteria as needed in the fields which display.

    For example, if there was a product recall on biscuits, you could enter **Biscuit recall**to search for all cases and/or tasks with **Biscuit recall** in the short description.

5.  Select **Apply**.


## Result

**My Work** now displays case and tasks as based on your specified filter criteria. To reset these filters, select **Clear**.

**Parent Topic:**[Fulfill In-store operations cases and tasks in Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/retail-industry/rahi-retail-fulfill-in-store-ops-mobile.md)